Forum Discussion

fakingawsome's avatar
11 months ago
Solved

Sorry, this code isn't valid in your current country Error when redeeming code

Hello, I'm living in Turkey and I bought EA Gift Card 25 USD from an online-shop which is certified as trusted in our country. However when I try to redeem the code I get the error "sorry, this code isn't valid in your current country. Codes can only be redeemed in a country that supports the currency on the card."

Can an EA moderator/admin help me ? I already made my Region in Account Settings "US" but it still doesn't work...

  • EA_Mako's avatar
    EA_Mako
    11 months ago

    Hey @fakingawsome,

    Sorry to hear you're having some trouble getting that code claimed successfully.

    In most cases you should be able to follow these steps to redeem a code, however in this situation it looks like the code you were provided is not valid.

    In this case you would need to speak with the retailer where that code was purchased, as we wouldn't be able to assist with an invalid code I'm afraid.

2 Replies

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    11 months ago

    Hey @fakingawsome,

    Sorry to hear you're having some trouble getting that code claimed successfully.

    In most cases you should be able to follow these steps to redeem a code, however in this situation it looks like the code you were provided is not valid.

    In this case you would need to speak with the retailer where that code was purchased, as we wouldn't be able to assist with an invalid code I'm afraid.