fyate7 Did you have another EA Account that was originally linked to your Steam Account?
If you did, linking your Steam Account to another EA Account wouldn't transfer the DLC packs over.
Midnight9746 as far as I remember, this is the only EA account I've ever used and linked with my Steam account. I dont recall ever unlinking or switching to a different EA account.
even if there was a different account in the past, shouldnt EA Support be able to see where these entitlements are currently 'stuck'? both agents I talked to confirmed a sync error on my current account rather than mentioning a different linked account.
Is there a way to verify if these specific DLCs are tied to a ghost/old account?
Is there a way to verify if these specific DLCs are tied to a ghost/old account?
fyate7 I've asked because items earned/unlocked are stored on the EA Account level, so if your Steam Account's link was switched around, then its entitlements wouldn't carry over from what I understand.
Midnight9746 I see your point, but I just received official confirmation from Steam Support. They verified that all 3 DLC packs are active and correctly registered to my Steam account. I also sent them the screenshots showing the DLCs are "Installed" in my Steam properties.
If I had switched to a different EA account, my other Steam-purchased content like Battlefield 1 DLCs wouldnt be working on this account either—but they work perfectly. This confirms that my current EA-Steam link is functioning correctly for other titles.
This is clearly a specific database/sync error for Apex Legends on EA's side. Since Steam has confirmed the licenses are valid, what is the best way to get a "Senior Advisor" or a specialist to manually push these items to my inventory? Live chat agents keep saying they "documented it as a bug," but it's been years.
Community Manager
