Stuck on entry “Prodigy” spinner screen (EA App)
Hi all,
I’ve been completely unable to launch Apex Legends through the EA App - I get stuck indefinitely on the spinner screen under the "Prodigy" title card. This issue has been ongoing, and I’ve gone through every single recommended fix I could find, including EA App logs analysis.
I generally use Steam to play, but for this issue I have been trying the EA app to cut out potential variables.
I have already tried:
- reinstalled both Apex and the EA app
- fully cleared EA desktop, origin, and Electronic Arts cache folders
- Cleared all EA related entries in Windows Credential Manager
- Disabled firewall and antivirus completely to test
- Tried running EA app as administrator
- Tried another EA account I have (same result)
- Created a new windows user account and tested from there
- Tried launching mobile hotspot to rule out IP issues
- Ran EA app in logging mode and had chatgpt review logs
o logs showed a silent failure during token/authentication session = no crash, no error, just a login loop
GPTs analysis is: "At this point, it’s clearly a backend authentication or session failure that isn’t producing any visible error - most likely a stuck token, corrupted server-side session, or a rejected handshake that’s not triggering any on-screen feedback."
Can someone from EA Support or a community expert please assist? I'm happy to provide logs or EA App session data if needed. Thank you in advance - I’ve exhausted all client-side and network-side fixes, and I’d really like to get back into the game.
