Terrible Support
I bought apex coins over a year ago and still have not received them. I bought them through the Microsoft store but when I logged in, I still didn't see them. Took forever just trying to get an email...
Forum Discussion
Eros7732 If you haven't yet, you would need to log into the game via Xbox as purchases can only be redeemed when logging in via the platform it was purchased on, (for example, if you had bought the Battle Pass from Xbox's store, you cannot login via another platform to activate the Battle Pass as those platforms cannot see your Xbox purchases).
If you do not own an Xbox, you could try Nvidia GeForce Now, (however, I do recommend logging into an actual console to help keep your account safe).
Reminder: While Apex Coins can be used across platforms, they are not cross compatible with the Switch, (meaning that the Switch has its own currency wallet).
I am unable to contact support I get the same error no matter trying to open a new case or resume and update one i get the same bull**bleep** message
sheluvssdai While I won't be able to help with the error directly, what error are you seeing so I can help get it reported to EA?
Midnight9746 It just says this...
"This issue isn't supported by advisors. It tells me to check help resources or visit EA Forums."
But my issue cannot be solved with help articles or the forums. I need a real support agent to assist me. I already HAVE a case open, and it's been 5 days with no reply. I also can't edit the case or open a new one — I just get the same message over and over.
I even contacted EA Help on X (Twitter), and only got a bot reply. I’ve tried everything.
I want to link my PSN ID to the EA account that has all my Apex progress from Xbox. But I can't, because my EA account was linked to a different PSN ID back in 2019 that I no longer have access to.
I don’t fully understand that — if I do this, will all my Apex content (from Xbox) still be available on PS5?
PLEASE let me talk to a real person who can help resolve this. I'm not trying to abuse the system — I just want to keep playing Apex on my new console without losing everything.
geforce doesnt count as a xbox login, I was hoping the devs would just give my coins from to the right account and take them away from the xbox but wont repsond or help.
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- EA_Blueberry7 years ago
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