Forum Discussion

New Novice

8 months ago

Terrible Support

I bought apex coins over a year ago and still have not received them. I bought them through the Microsoft store but when I logged in, I still didn't see them. Took forever just trying to get an email...

New Rookie

8 months ago

Midnight9746 It just says this...

"This issue isn't supported by advisors. It tells me to check help resources or visit EA Forums."

But my issue cannot be solved with help articles or the forums. I need a real support agent to assist me. I already HAVE a case open, and it's been 5 days with no reply. I also can't edit the case or open a new one — I just get the same message over and over.

I even contacted EA Help on X (Twitter), and only got a bot reply. I’ve tried everything.

I want to link my PSN ID to the EA account that has all my Apex progress from Xbox. But I can't, because my EA account was linked to a different PSN ID back in 2019 that I no longer have access to.

EA_cuervo

I don’t fully understand that — if I do this, will all my Apex content (from Xbox) still be available on PS5?

PLEASE let me talk to a real person who can help resolve this. I'm not trying to abuse the system — I just want to keep playing Apex on my new console without losing everything.

Midnight9746

Hero+

8 months ago

sheluvssdai wrote:
I want to link my PSN ID to the EA account that has all my Apex progress from Xbox. But I can't, because my EA account was linked to a different PSN ID back in 2019 that I no longer have access to.

I don’t fully understand that — if I do this, will all my Apex content (from Xbox) still be available on PS5?

Every EA Account can only be linked to one platform account of each type, (such as one Xbox Account, one PlayStation Account, etc.), this is mainly to help protect your EA Account in the event that your EA Account was hacked.

This means that if you have the EA Account "ExamplePC" linked to the Xbox Account "ExampleXbox" you won't be able to link the Xbox Account "Example2Xbox" as the "ExamplePC" account already has a lifetime link to "ExampleXbox".

You can however unlink "ExampleXbox" from "ExamplePC" and then link "ExampleXbox" to "Example2PC", (however your Apex progress and data will not transfer over as your Apex progress and data is stored on your "ExamplePC" account.

Furthermore, any platform account you are able to link to your "ExamplePC" EA Account will be able to access your Apex progress and data.

In short:

Since you already had linked an Xbox Account to your EA Account before in the past, only that Xbox Account is allowed to be linked to your EA Account. (You could try contacting Xbox Support to help recover your old Xbox Account, (and if its a PlayStation Account, contact PlayStation)).

Eros7732 wrote:
geforce doesnt count as a xbox login

My mistake, Nivida's "GeForce Now" was the first thing to pop into my mind when I thought about cloud gaming.

I did check with Xbox's services to see if they have their own cloud gaming service, (which they do), however sadly, Apex isn't included in the list of games that is playable through Xbox's cloud services.

> Xbox Cloud Gaming (Beta) on Xbox.com