Forum Discussion

DeffProfi's avatar
3 days ago

The game crashes when the Start screen loads

Hi, I was playing fine yesterday. Decided to play today and what's the result? It loads up to the start screen and crashes without errors, automatically opening the EA App. I found a 7-month solution to the problem. I tried it at home and it didn't work. reWASD is not installed, DS4Windows, AutoHotkey and others were not installed either. There is no file with the reason for departure even in the Documents. I tried launching yandex.Direct from 11, but it didn't work, and the same thing happened from 12. I also tried a clean download, but it didn't help. The drivers are updated. Windows has been updated. I've tried everything I could, but nothing helps.


Can anyone find a solution to this problem? Help!

Video of the problem:
[link removed] - (see reply below)

3 Replies

  • DeffProfi  I see you're having the same issue as the player in this thread. I've gone over a few things to try over on that thread already, (so please do check that thread out), and let me know if you're still having issues loading the game after that.

    Note: I've also removed the video link you've shared due to it containing personal information, (such as your email address), to help maintain your EA Account's security.

    I will summarize what the video was showing:

    1. The Task Manager was shown, and the programs that were listed as "running", shouldn't be ones that conflict with Apex Legends, (I say "shouldn't be", as I do not speak/read your language, so I cannot tell what program is what).
    2. When the game is launched, it does freeze on the main menu for a few moments before showing the prompt to enter the game, (however, once the game is entered, it crashes to the desktop).
  • Nothing helped. The director supports 12_0. But I want to note that a person with the same problem was able to launch and leave the game in the opened state for 20 minutes, while for me it crashes after 10 seconds, without any errors.

  • Midnight9746's avatar
    Midnight9746
    Hero+
    2 days ago

    DeffProfi  Ah, I see. The other thread is similar then.

    I will mention that in this thread, JHS_QQQQ had mentioned it was related to a "bug" Respawn currently has tracked on their Trello Board, (although the player in that thread is able to load into the game as well):

    JHS_QQQQ wrote:
    This sounds like the bug they "confirmed" on last patch notes. Happening to me too. Only way to fix it is to play with old NVIDIA drivers (or at least for me its the only fix that works).

    "We also want to mention a known issue with DX12. Less than 1% of PC players are experiencing more common GPU crashes (DXGI errors or sometimes a crash with no error) on Nvidia GPUs, typically every 1-2 hours of play. If you’re one of these affected players, please see our Trello post for possible workarounds as we continue to investigate."

     

    https://trello.com/c/oDaxbJ2q/567-dx12-dxgierrordeviceremoved-crashes-when-nvidia-gpus-are-used-with-certain-cpus

    Trello bug workaround suggests 561.09. Been testing 566.36 myself with good results so far. All 57x drivers crash without any error messages/memory dumbs/event viewer logs etc. in my system too.

    Windows 10 in use so not win 11 24H2 related bug (like there are in some other games).

    Haven't tested all drivers after 566.36 so not sure what version is first to bug.

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