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dangeryous's avatar
dangeryous
New Novice
7 months ago
Solved

Unjustified Ban

Hi everyone!
I was banned once back in January, also unfairly, but I managed to resolve it as they reinstated my account without any issues. I started playing again, and after 1-2 weeks, I got banned out of nowhere once more. I've been playing the game since its release and have never cheated.

I've already contacted support about ten times, but they always reply with the same message: "Sorry, we will not lift the ban."

What can I do in this situation? Where should I reach out?

  • dangeryous  Unfortunately the only ones who can handle bans would be the EA TOS Team.

    If they had told you to, "not expect anything further", that does sadly mean that the ban will be upheld.

5 Replies

  • dangeryous  Unfortunately the only ones who can handle bans would be the EA TOS Team.

    If they had told you to, "not expect anything further", that does sadly mean that the ban will be upheld.

  • dangeryous's avatar
    dangeryous
    New Novice
    7 months ago

    I see, so I should just give up on the years of time I invested just because I was wrongly banned? I can't believe this can't be handled properly.

  • Midnight9746's avatar
    Midnight9746
    Hero+
    7 months ago

    dangeryous  I understand your frustration, as I would of been annoyed too if I was banned for no reason at all.

    dangeryous wrote:

    I can't believe this can't be handled properly.

    I do wish I could help you, but I sadly cannot.

  • What do you think about this? Who else can I contact regarding this issue, since you keep wrongly rejecting my case?

    [Edit, no mass tagging employees, thanks. - EA_Barry]