I have tried submitting an appeal through Penalty History more than 10 times, but I always get the "Case not created" error. I also tried in incognito mode, but the result was the same.
I then tried using the web form, but there is no "Email us" option to submit it.
I've attached screenshots of both issues. How can I submit my appeal to the Terms of Service team?
Community ManagerHi metalrage739,
Sorry to hear you’ve been running into the Case not created error and still haven’t been able to submit your appeal.
Since you’ve already tried Penalty History, incognito mode, and the webform, please first double-check that you’re signed into the EA Account that actually has the active account action. You can also check your Connected Accounts and Order History to help confirm you’re on the correct account.
You can also try clearing your browser cache and cookies, using a different browser or device, and trying a different network before attempting the appeal again.
If you’ve confirmed that the account is correct but you still can’t create an appeal and the webform doesn’t show an Email us option, please try contacting Live Support and let them know that the appeal system is not creating a case. They may be able to help you get a case created.
You can find more information about appeals here: Check and appeal EA Account locks, bans, and suspensions
Sorry you’ve had to go through so many steps just to submit the appeal. I hope you’re able to get the case created soon.
