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Shjnx's avatar
Shjnx
4 years ago
Solved

Unlink

hi i have the problem, i have unlinked my origin to steam, but now it is still linked to my old account.

4 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    4 years ago

    Hi @Shjnx, 

    Removed screenshots to remove personal information, this is a public forum. 

    For the issue of linking an account, it seems you unlinked a Steam account from your Origin account and want to link it to a new Origin account. I would recommend looking at our help articles over linking and unblinking other platform accounts from EA to see restrictions and what you lose. 

    Thanks!

  • Shjnx's avatar
    Shjnx
    4 years ago

    I removed the link, but it doesn't work. My account is still linked to the old original account. As the picture above

  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    4 years ago

    Hi, as per the message, an EA Account can't be linked to a different Steam account.

    It's not still linked, but this can't be linked to any Steam account other than the older one in the original image. 

    From the unlinking page:

    You can unlink your platform accounts from your EA Account if you want to link them to a different EA Account, as long as that EA Account has never had the same account type linked to it before in its lifetime.

    That means if you unlink an Xbox gamertag from your EA Account, you can’t link a different Xbox gamertag to it in the future.



    Assuming the other conditions are met, if your Steam account is linked to a newer EA account, you could unlink those accounts, then relink your Steam and older/original account. 

  • Shjnx's avatar
    Shjnx
    4 years ago

    my old account has been linked to another root account. Can you tell me what should i do now?

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