Was mislead and didn’t receive the items I thought I was going to get

hey so essentially I upgraded to the ultimate pass+ and thought I was going to receive 1,200 crafting shards and some apex packs like I did for buying the normal ultimate pass but I didn’t and turns out it’s a 1 time thing and it’s really misleading because despite me buying the ultimate pass it said upgrade to ultimate pass+ and still showed crafting materials and apex packs and this is really disappointing because if I knew I wasn’t going to receive those items I would have not upgraded to the ultimate pass+ and just bought apex coins if possible I’d like a refund and im happy for you to take away the two skins the battle pass stars the apex coins and the crafting shards I got from the extra 10 levels you get for the ultimate pass+ because that’s not why I bought the upgrade in the first place