Forum Discussion

houzhiqiang19

Rising Novice

2 months ago

Why can't I log in?

Now when I click on this game from steam, it will pop up this page.I hope someone can help me.

houzhiqiang19

Rising Novice

2 months ago

EA_mplsnow

Sir, I tried to deal with the post you gave me.But the result is still a little not so good.Nothing has changed.I don't know why.

EA_mplsnow

Community Manager

2 months ago

Hey houzhiqiang19,

Thanks for trying out those options!

Just to confirm, have you also tried disabling the programs below (if you have them installed) then launching the game?

DS4 Windows
AutoHotkey scripts
AMD Software (Adrenalin overlay)
Hamachi
ReWASD
InputMapper
JoyToKey
MSI Afterburner + RivaTuner
Corsair iCUE macros
Logitech G Hub macros
Overwolf, Discord, Steam, EA App, Xbox Game Bar overlays

If you have and the issue remains, please create a case with EA Help in the meantime, they will have additional tools and records to support you. When you create your case, please upload the memory dump you've copied following the crash. It'll be very useful context.

Hopefully that does the trick, let us know!