Forum Discussion

houzhiqiang19

Rising Novice

2 months ago

Why can't I log in?

Now when I click on this game from steam, it will pop up this page.I hope someone can help me.

EA_mplsnow

Community Manager

2 months ago

Hey houzhiqiang19,

Sorry to hear that there's been difficulty launching the game.

If you haven't already given these a try, this thread has a couple of troubleshooting methods that might help address this issue. Disabling conflicting programs (DS4 Windows, AutoHotkey, Hamachi, AMD Software) along with completing any pending software and OS updates seemed to have solved this for some players facing the same pop-up.

Let us know how it goes, thanks!

houzhiqiang19

Rising Novice

2 months ago

EA_mplsnow

Sir, I tried to deal with the post you gave me.But the result is still a little not so good.Nothing has changed.I don't know why.

EA_mplsnow
Community Manager
2 months ago
Hey houzhiqiang19,

Thanks for trying out those options!

Just to confirm, have you also tried disabling the programs below (if you have them installed) then launching the game?

DS4 Windows

AutoHotkey scripts

AMD Software (Adrenalin overlay)

Hamachi

ReWASD

InputMapper

JoyToKey

MSI Afterburner + RivaTuner

Corsair iCUE macros

Logitech G Hub macros

Overwolf, Discord, Steam, EA App, Xbox Game Bar overlays

If you have and the issue remains, please create a case with EA Help in the meantime, they will have additional tools and records to support you. When you create your case, please upload the memory dump you've copied following the crash. It'll be very useful context.

Hopefully that does the trick, let us know!