Forum Discussion

Seasoned Newcomer

2 days ago

Will not let me into Apex

For some reason, when I try to get into Apex it loads one time and then freezes. Then crashes. Then decides to say it is EA's fault and I have to try again later. But later never comes and it never l...

launching

EA_mplsnow

Community Manager

2 days ago

Hey joshtheman0208,

Sorry to hear that there have been difficulties getting Apex to launch.

If you haven't already, please try the following troubleshooting steps:

Clear the EA App's cache
Close any background applications that might be conflicting with Apex
If you have any antivirus programs or software monitoring tools running, please disable them or add Apex as an exception to see if the game can successfully launch
End all EA-related tasks in Task Manager before running the EA App and Apex as administrator

Let us know if the error persists and we can continue from there. Thanks!