Wrongfully banned on first offense, no transparency, no warning

Hi EA Team,

My account was recently permanently banned for cheating, but I’ve never cheated, and this was my first and only offense in over 6 years of using EA services.

I appealed this ban three times, and each response was a copy and paste “decision is final” message, with no explanation, no evidence, and no chance to respond. I believe this decision may have been made in error, possibly due to unauthorized access to my account around the time of the violation.

This was a long-standing, active account with real purchases and regular use. I wasn’t given a warning or even a temporary suspension. A permanent ban on a first offense is unfair, especially without showing me what rule I supposedly broke.

I’m posting here because EA’s support channels have shut me out. I am asking for the ban to be lifted immediately. I’m more than willing to prove my identity, account ownership, and past purchase history.

Please do the right thing here and escalate this to someone who can properly evaluate the situation.

Thank you.