My account was hacked and banned by cheating.

I started appealing in 2023 and offered everything I could, but the ea team just kept telling me that they would not overturn the decision, which disappointed me to the core.

I don't want to make things too rigid, but the fact is that when I cherish every appeal I make, EA just keeps telling me that they won't overturn the decision. I'm not sure if they have carefully reviewed my attachments or my emails. I explained the embarrassment of being hacked and the sadness of being banned, hoping they would thoroughly investigate my account. In the end, they told me they found nothing? That's impossible. I have reason to believe that they did not find any so-called remote logins. ...

You know, before the third time, I had always cherished my speech. I thought that as long as I explained the situation, EA would definitely clear my name. But the fact is that all three opportunities were ruthlessly denied without any reason given. Even more ridiculous is that on September 16, 2023, they banned my account. Since then, I haven't played Apex, but later I found out that on October 23, they banned my account again. This means they realized my innocence yet chose to ban a previously unplayed account again.

The so-called emails do not provide the help I want, they only serve to shatter my patience. How can innocent people prove their innocence? If someone wants to ignore, there are many ways to do so. If my needs were acknowledged, I wouldn't be here, my friend. I hope to receive help from EA instead of being harmed again.

I need to get help from customer service. This is the help I should have received for 23 years, instead of coming to the forum to seek help like I am now. Those customer service representatives back then seemed indifferent, only wanting to resolve issues quickly, but they did not understand the importance of this game to me, the significance of this account, and the harm caused by this ban.

Breke​ As mentioned by XHelperZ​, bans sadly cannot be handled on the forums. You would need to contact the EA TOS Team regarding your ban.

> EA Help | Get information about EA Account locks, bans, and suspensions

XHelperZ wrote:

You can appeal up to 3 times before their decision is likely final. You mentioned that you started appealing since 2023, so if you have appealed more than 3 times, it would be very unlikely for them to overturn the decision, so their decision is pretty much final.

This part is true as well, if you are getting a "please don't expect anything further" response, that does mean that the ban will be upheld.

I'm sorry to take up your time, but I don't think tops has received my complaint. They were simply intercepted and rejected my evidence. They didn't even open it.

I want someone to handle my case. That's what I want. I didn't cheat. Why should I be punished? I'm a victim. Why should I be banned as a perpetrator? It's not fair, you know?

Breke​ 

You do understand that here on the forum we cannot assist you with account issues. 

That means no one here can help you out with your case. Except for pointing you out to who can assist you and providing a link.

As you have been informed before in this thread and have been provided a link to who can help you (ToS Team) I am going to lock the thread as there is nothing else we can provide you or do to help you with your account issue.