Xbox to PC switch

So I haven't touched Apex since valk came out or around that time but I've been wanting to play again and I have a lot of cosmetic stuff but when i signed in on my EA account with my Xbox and steam linked it had made a new account kind of thing. My original account still has all its stuff but only on Xbox which I don't have. I tried support and they just didn't help and kept ignoring me/not responding. I don't care for this new account and its only level like 20 cause i got a little bored. I just want to play with my Xbox cosmetics stuff on PC and that's it. I don't care for this new account or anything i just want my Xbox stuff.  Sorry if this is hard to understand its been like hours of trying to figure out the problem and like a hour of the support wasting my time so I'm a little frustrated. Pls help