Forum Discussion
29 Replies
This is the error code, he put it in his subject line, I get it also, played 3 matches today, all ended this way
- EA_Leeuw4 years ago
Community Manager
Hey @thunkco1,
I'm sorry to hear that you're having this issue.
We’ve got basic and advanced troubleshooting steps on EA Help to help you with your connection. Try these steps first to see if they help you stay connected while you’re playing:
Basic: http://x.ea.com/ea/basic-connection-ts
Advanced: http://x.ea.com/ea/advanced-connection-ts
Our number one tip is to hardwire your console to your router. Hardwiring is the best way to have the most stable connection.
Please follow the link(s) below to perform platform specific troubleshooting:
PC: https://support.microsoft.com/windows/fix-network-connection-issues-in-windows-166a28c4-14c1-bdb1-473c-09c1571455d8
PLAYSTATION: https://www.playstation.com/support/connectivity/
XBOX: https://support.xbox.com/help/hardware-network/connect-network/xbox-one-network-connection
For more troubleshooting or other things to try, please reach out to your internet service provider (ISP). These troubleshooting steps are shallow and not helpful. I've been experiencing the same issue for more than a month now and nothing is fixing it. My internet connection is fine and basic troubleshooting is not doing the trick. Are there any more involved steps that can be taken to remedy this issue. The game is unplayable for me now.
I have the same problem and no troubleshooting step helped me out of my situation. Ive already reinstalled battlefield 2042 but nothing helped. If I play another shooter everything works. Is there nobody who can help me with our problem?
I am having this same issue starting yesterday. error 1:-1535346404O.
- EA_Leeuw3 years ago
Community Manager
Hey @zzxman2791zz,
If the troubleshooting steps didn't fix the issue for you, I would recommend reaching out to your ISP for possible further steps. - @EA_Leeuw nah its not the isp its gotta be the game files or on ea's end
- @EA_Leeuw did not work at all ive even contacted my isp and they said its most likely the game server
I've been having the same issue as well and i'm on PC and hardwired to the router. I get 500mbs download on speedtest..My wife works for my ISP and it's not on them. I'm on a fairly good machine (Ryzen 7 5800x, NVIDIA GeForce 3080...)
- EA_Leeuw3 years ago
Community Manager
Hey @SharkyShizzle,
Sorry to hear that you also get this connection error. Since when are you getting this error, if I may ask? It's now going on it's 2nd week. I've done basically everything I can find on here and youtube. I've un installed and re-installed, I've changed dns settings, and all the other connection stuff too. I even noticed the same error trying out BF3! I crash out of NFS Heat as well. If I load up sniper Elite 5 I can play all night long. I'm very close to seeing if my Call of Duty works...lol
- EA_Leeuw3 years ago
Community Manager
@SharkyShizzle, hmm, so you're not only experiencing connection issues with BF2042, but also other games? That's ver unfortunate indeed.
Did you take a look at our connection steps already, which are on the 1st page of this topic? i've tried all that stuff....this is obviously an EA issue if it's affecting every EA title I own but not other non-EA games.
- EA_Leeuw3 years ago
Community Manager
@SharkyShizzle, we are not experiencing any connection issues with our games.
What are the steps that you have done yourself already? OK, I've done everything in the help files as I've said before. The attached file is a pic of my screen right now...speedtest 477/23. Notice the EA app and my status as no connection. Your app is broken, your library of games is broken. I'm running speediest again and again but I'm not connected according to the app...
- EA_Leeuw3 years ago
Community Manager
@SharkyShizzle, unfortunately running a Speedtest has nothing to do with the quality of your internet or if your PC, modem or router is blocking the game or the EA app from connecting to their servers. A Speedtest only measures the bandwidth between two very specific points, via a website, which is different than actual real-world scenarios.
I can now also see that the EA app displays that you are offline. So it it not only the game itself where you are experiencing this issue with, but also the EA app?
May I ask what kind of Antivirues you have installed on your PC? I'm running Windows Defender...it has not been a problem at all in the 250+ hours i've played this game before. The EA app is booting my internet connection.Tell me how to switch this to stand alone or run through steam. CODMW2 is looking really good right now.
- EA_Leeuw3 years ago
Community Manager
Hey @SharkyShizzle,
It is not possible to bypass the EA app if you have bought an EA game via Steam. There are only a handful of exceptions that can do this, 2042 is not one of those.
Have you checked if your Firewall is maybe blocking something? I have the same issue. The links you shared are pointless. I can play any other game online on my xbox, also my box is wired using LAN.
I work in Cybersecurity field and this is not ISP issue. This is you crappy code and or infra. Get an actual engineer in this chat to fix the damm issue. Review any logs you guys are using to get this fixed.Hey Mr EA man,
i cant even play 5 minutes in any match without being disconnected, so switch up to battlefield four and everything works perfectly fine, so it’s not my Internet or my ISP or anything on my end it’s the game and the game Files.
I am also having this issue. I recently repurchased the game after having performance issues after its initial launch, but now it keeps disconnecting me from games. I have followed both basic and advanced troubleshooting and it still has not solved the issue.
1:-15353464040:2050669849B
please reply to this asap I would really like to play the games I payed for
Greetings from 2024! Still a problem!
- @EA_Leeuw I promise it has nothing to do with router/modems. Every other game works except EA based games. I don’t have any troubles with any other game. Every single battlefield game, I can’t even get into a game before it disconnects me. Everything on EAs site says it’s a router problem, it’s 10000000000% NOT that, promise you. So quit spewing that *, thanks.
- @URMOMSCUMSOCK None of my battlefields work. 3-4-5-1-2042. Can’t even load into a game before my Ps5 AND/OR PC disconnects from EA servers.
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