Regarding the wrongful ban imposed on my account

On May 6, my account was banned after I played Battlefield 6 at a public internet café. I suspect EA Anti-Cheat falsely flagged the background management software installed on the café’s shared PC as cheat programs.

I am a loyal long-time fan of the Battlefield franchise. I fell in love with this series starting from Battlefield V, and I have accumulated thousands of play hours in Battlefield V and Battlefield 2042. I truly cherish this game and would never use cheats of any kind.

I have submitted multiple appeals since the ban, yet all appeals were rejected. The first appeal received an email reply confirming the ban would remain. Sadly, I have not gotten any further email responses for all subsequent submissions. My support ticket has stayed in the status “Waiting for Studio” for nearly three months without any updates. I can only assume my case has been overlooked.

This is my very first and only account restriction in my entire gaming career. This unfair ban troubles me constantly; it even appears in my dreams. Every morning, I check my support ticket immediately, hoping for any progress day after day.

I sincerely request a full manual review of my gameplay match records. I firmly believe that if my case and battle data are reviewed manually, the team will confirm I have never violated any game rules.

I earnestly ask the EA Anti-Cheat team to re-examine my account records and lift this wrongful ban.