I can’t buy points from the store in ultimate team.

Hi there, @FormDingerz 

What does the error say that you're seeing? Have you tried purchasing points through your console's store through their web site?

It keeps saying “we are currently unable to process one of your purchases and have temporarily disabled the store. The store will be available as soon as we are able to fulfill your purchase.” It has been this way for a few weeks now.

@FormDingerz 

Have you checked with your bank to make sure there are no issues with the payment method you're trying to use?

I used a prepaid Visa card that I was gifted the last time I purchased points. My personal card is fine.

@FormDingerz 

It sounds like the issue is with the pre-paid card. Unfortunately, that's not something we can help with.

So I just no longer get to access the store through the game? I used up the prepaid Visa card already, I just don’t have access to the store anymore. 

@FormDingerz 

You said your personal card is fine. Can you use that instead?

I would use that, but I don’t have access to the store.

@FormDingerz 

Please contact an advisor so they can check for any issues with your account. The instruction here will help with opening a case.