I paid for dead space 3 yesterday and have the email to prove it now on this email it says to go to origins my game section to download it and when I go there I can not see my game is there anything to be able to see it and actually get the game I have paid for
Took me almost 2 hours to get through on live chat, the first advisor could not really help but when I pasted facepalms earlier message in to give an idea on how this had been fixed previously he passed me onto an origin specialist who fixed the problem and added the game after asking me security questions and about my order.
Just persevere and it can be fixed. I also pasted in this forum thread address so they are hopefully aware of this problem.
@facpalm wrote:You're all welcome for the help by the way, no thanks needed đ
DS3 is great so far.
A bit dissapointed it has taken some people so long to get this information.
Guess I was just lucky to have purchased it today when there was a fix available.
You're still one of the lucky ones, I just tried Live chat again due to phone lines ending for the night here in the UK.
The conversation was brief and all I was told was that I should call them on monday... I don't get how this support is so inconsistent!
@omegablue14k wrote:Okay, Step by Step.
To conatct Support with Email try to follow these steps:
Login into https://help.ea.com
NOW MOST IMPORTANT SELECT PRODUCT AS The Simpsons: Tapped Out
Platform: any because it is mobile game so only those option available.
Now, describe your issue in detail, provide real game name and platform there also (when describing issue), Order number and last four digit.
Thanks a lot.
It is certainly a strange way to do it, but it is a way.
Fortunately, while I was building my case in that email I managed to get through the Live Chat.
If you manage to get through the Live Chat the first obstacle that you will find is the " your order hasn't got through yet".
Has I had bought Crysis 3 toghether with Dead Space 3 and Crysys 3 was downloaded and ready to play they quickly put me through another department that solved my situation (it woud be impssible to only have half of the order going through and the other still waiting).
If you guys manage to go into Live Chat my advice is try to prove that this is not a " your order hasn't got through yet", or try to press to move into another department.
Himanshu, the advisor that help me and others -as I found in previous posts- solve this situation and said that they are aware of this problem. He said that he would post a reference of my conversation with him. I've also asked for an email for us ,but he said that the servers were temporarily down so the only way to contact them would be by phone ( only available during the day) or by patiently wait for a live chat.
Good luck to all.
Well the game is added now and I have installed, however it looks like they have not enabled the games online features for my account - I get the message 'Either your account has been disabled or access to this game has been disabled' when I try to go into coop or any other multiplayer part of the game.
Guess I need to go back into the support queue, sigh...
Another long wait in the live chat queue and this time I have been given a new code to enter through the redeem feature and my game is finally working properly. Too late to try today for me (its 2am here) but after persevering for over 4 hours my game is finally sorted out đ
Eurghh, what about the people who don't have time to wait an hour in a phone call or live chat? This should be done manually for everyone that has the problem!
