Re: Missing preorder bonus dragon age veilguard

I also have this bug. After completing the intro I got a pop up message saying they would be available in the wardrobe, but I can’t find them anywhere in the armor appearance screen.

Hey Everyone, 

I wanted to check if anyone is missing their Pre-order or Deluxe item cosmetics.

If so, check the following first. (hit the drop-down below, beware of potential spoilers)

If you are still unable to find your items, let us know the following information:

• EA ID (PSN ID/Gamertag):
• Which platform are you on?
• Is this your first playthrough?
• If possible share a Save file for our team to look at. 
• If possible, share a Screenshot or Clip...
• If on PC, please share a DxDiag file and an EA app Error ID Number

We can use this information, to help make the team aware of the issue and to further investigate. 

Cheers!

I tried checking everywhere. The chest did appear the first time, when I tried accessing the items - the wardrobe had just Xs all over except the basic costume which is default. I got confused, exit the game, Tried reloading the safe point then the chest is gone. Went to Rook's room where I meditate, there is no chest. I am not happy, I paid $30 for his.

I am sorry but what information is required.

Hey @ezio_fenix No Worries, here we are!

• EA ID (PSN ID/Gamertag):
• Which platform are you on?
• Is this your first playthrough?
• If possible share a Save file for our team to look at. 
• If possible, share a Screenshot or Clip...
• If on PC, please share a DxDiag file and an EA app Error ID Number

Thanks!

EA ID (PSN ID/Gamertag): EA ID - ezio_fenix, Gamer Tag: Agalloch Scythe
Which platform are you on? Xbox Series X
Is this your first playthrough? Yes
If possible share a Save file for our team to look at.
If possible, share a Screenshot or Clip... - Adding a clip
If on PC, please share a DxDiag file and an EA app Error ID Number

Hey Everyone, 

I wanted to check after today's patch 1.0.0 if you are still missing your Pre-order or Deluxe cosmetic armor sets in-game. 

If so, please let us know the following (if you have not already)!

• EA ID (PSN ID/Gamertag):
• Which platform are you on?
• Is this your first playthrough?
• If possible share a Save file for our team to look at. 
• If possible, share a Screenshot or Clip...
• If on PC, please share a DxDiag file and an EA app Error ID Number

ID EA - FRP-Predators83

Identifiant PSN - Predators-8310

Plate-forme - PS5

Détaillant - Amazon.fr

Code manquant - Code bonus de précommande

Commandé - 29/10/24

Commande terminée et livrée

Hello,

Is there any update, I even uploaded the clip where I opened the chest and absolutely nothing happened. All armors have X expect the base costume.

Effectivement il me manque le code pour les bonus de précommande.

I am missing my pre-order bonus

EA ID Aimee0123

Platform: Xbox Series X

No this is my second playthrough

Had the same experience.  I was able to get the chest back by reinstalling the game.  Reboot console and it popped.  Not the best workaround.