Dragon Age: The Veilguard Rook’s Weapons Appearance Offer

I didn't get a chest to open, the weapons are showing in the wardrobe but same as the pre order items and the deluxe items they are locked as if the game doesn't recognise I have them.  Been onto live chat and they a logging it as a bug, not holding my breath considering this has been an issue since day 1.  All the the other items are also still locked despite this being another new character I created to test it ... sigh!

Rubyrue791  Question:

As per Screenshot 2025-03-22 152053.png, I see that you are playing via EA app.

Prior to preordering DATV, have you ever had an EA Play/Origin Access subscription through EA app/Origin, even if it was a complimentary trial, and even if it was years ago?

Yes I might have years ago, is that what is causing the problem?

Rubyrue791  Just trying to look for any commonalities (such as region, etc) between those affected. EA Play has previously been suggested as a possible culprit: [EA App] Sign in With Your EA Account Error | EA Forums - 5033713.

It could just be EA app itself that is at issue. Most people who have mentioned having the issue haven't provided much data, so there isn't much to go by in terms of pinning this down.

We think it might have something to do with EA play as I also had a subscription prior to downloading the game.

Ah ok I’m sure I did have it years ago, the EA guy I spoke to today said he did something to my account (no idea what) and to do the app recovery to clear the cache, did all that and no change.

I've had this issue since the game released lol. My pre order, deluxe and the new DLC do not show up for me at all.

I wonder if it's a conflict with Game Pass as it includes EA Play in the subscription. Maybe it's only seeing the standard version of the game and not able to pick up the add-ons?  In any case, I hope it's fixed soon.

Hey, Rooks

Wanted to drop in and let you know that I am looking into this one. I hit up the team to see what was happening and if there were any conflicts in the Free DLC.

Once I get some word on this one, I will let you all know what is happening.

For the moment, Can you please try the following steps and let me know if they worked or didn't work for you? Try to clean out as many of your PC files as you can. 

• EGS - Repair (Library > Tile dots > Manage > Verify)
• Steam - Verify in your library
• EA App's Cache (Top Left Menu > Help > App Recovery)
• EA App - Repair (My Collection > Tile Dots > Repair)
• Go to C:\Program Files\Electronic Arts\EA Desktop\EA Desktop and double-click on EAUpdater.exe

Delete Windows Temp Files

• First, make sure you close as many programs as you can
• Press the Windows key + R, go into the file explorer
• Type in %temp%, and hit Enter
• Delete everything it allows you to delete
• Reboot the PC

Optional Registry clean-up

• Install Revo (it's free) from here
• Run Registry cleaner
• Click review selected issues
• Do you want to backup? No
• Click Fix all selected issues

Thank you SOO much for replying!!

I have tried all of those steps and still nothing. This is everything I’ve done to try and get this to work, maybe this can help you guys.

• Repair the game
• Uninstall and reinstall
• Create new Rooks
• Delete temp files
• Registry Cleanup
• Uninstall and reinstall the EA App
• Clear the cache on the EA App
• Play in offline mode 
• Remove my documents folder so a new one can be created

I may have tried other things but can’t think of them all right now.

My personal hunch is that it might be an issue that impacts specific accounts and maybe not a game thing. It might have something to do with EA Play/Pro with the game not registering or confirming ownership of these DLC’s. But with it also happening with the latest free DLC I’m not entirely sure anymore as that one should have worked  regardless. 

I did also have the chest spawn only ever once however I remember when I went to open it nothing came out of it and the items still showed up as locked. 

Also in my current play through save file which I can send again if you would like, no DLC item is showing in the wardrobe at all. Not even crossed out.