Can’t Install EA app on Windows 7 – Error INST-21-25006

you have to be joking. my issue is not the same as the other person in this thread.

if you read my post you'd see i have FULLY UPDATED WINDOWS !!! WINDOWS 10! THANKS!

Hello. I merged your message with the already existing thread for this issue. Unfortunately, versions of Windows prior to 10 are no longer supported.

im using windows pc with all the rights specs and fully updated. like many many others i have encountered this issue in the past few days after YEARS of the sims 4 running smoothly on this computer. it began with the sims 4 not opening, all the forums online said to uninstall EA app and redownload, so i did. now the EA app wont download, i have tried literally EVERY method of resolve i can find online. updated my computer about 4 times, cleared cache for everything, deleted every EA file from my computer including mods, cleared local app data, ran everything as administrator 10 times, used different browsers, literally every single fix i can find. nothing is working. all i can find is other people experiencing this issue or similar, offering their own ideas with absolutely no input from EA itself. i find it absurd that we are left to our own devices to figure these things out, and after 12 years and over £2000 spent i expect to be able to play the game. 

Same situation. my Win7 PC is my main workstation. luckily i have an extra Win10 PC and the EA still works (even after an update).  Tried copying the EA app from that pc to my Win7 pc - still doesnt work. Plus my Win7 pc can't take the Win10/11 upgrade. Hope you find a solution too.

Hello,

I understand that Windows 7 and Windows 8 are no longer officially supported. However, I would like to suggest a possible compromise.

Would it be possible to make the last EA App version that supported these operating systems available as an offline-only launcher? In this mode, the app could run without internet connectivity and simply allow users to launch already installed single-player games like Sims. Online services such as updates, the store, multiplayer features, and account services could remain disabled.

This approach could preserve access to previously purchased games for users on older systems while avoiding security risks or maintenance costs related to online services.

Thank you for your time and consideration.

I had the same thing happen to me this morning! It was fine until I went out of the game and tried to go back, and the Launcher wouldn't load correctly. After that, the EA app disappeared.

As of December 22, 2025, the EA app is no longer supported on Windows 7 or Windows 8.

We first shared this update in September 2025 and contacted affected players in advance to ensure plenty of notice before support ended.

What this means:

• The EA app will no longer receive updates or support on Windows 7 or 8
• Players may experience issues launching or using the app on these systems
• To continue playing and accessing EA services, you’ll need to upgrade to a supported version of Windows (Windows 10 or newer)

This change allows us to focus on improving performance, security, and overall experience on supported platforms, in line with broader industry standards.

If you’re still using Windows 7 or 8, we recommend upgrading your system to ensure continued access to your games and services.

Thanks for your understanding.

I do generally agree with you, that access shouldn't be denied to your games, especially since you are a paying customer. The problem is that EA keeps a branch in their internal system, that supports older Windows OS's. They probably reached a point, in which the people that play on W7 are 1% or less and decided that the branch will no longer need be supported. Since they are dropping the branch, this means that your EA app will no longer receive general and security updates and EA does not want that, which is why they removed it and now force you to make the switch. From a legal stand point, your only option is to upgrade.

If you wish to explore an alternative, that doesn't involve your wallet, you can go Jack Sparrow. It is either this or you have to instal Linux. I acknowledge no option is really "acceptable", but this is what you have. 

I am having the same issue on Windows 7 . Ea app just stopped working . Have you been able to fix it?