EA app needs to restart
I have problems to access and play Sims 4 on the EA app. Whenever I open the app I get a following message: “The EA app needs to restart.” When I click to restart, the app os being downloaded and whe...
Forum Discussion
EA_cuervo
Community Manager
Community ManagerHey there,
Are you able to access the EA app settings before this message pops-up? If yes, you can try clearing the EA app's cache:
- Go to the EA app’s menu.
- On Windows, select the three dashes in the far-left corner of the EA app.
- On macOS, click Help at the top of the screen, then choose App Recovery.
- Scroll to Help.
- Click App recovery.
- Select Clear cache.
