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ivaripoll's avatar
ivaripoll
Newcomer
2 months ago

EA app needs to restart

I have problems to access and play Sims 4 on the EA app. Whenever I open the app I get a following message: “The EA app needs to restart.” When I click to restart, the app os being downloaded and when it’s done it’s closed. I reopen the app and have THE SAME MESSAGE AGAIN. Can anyone help me how to resolve this please!? I am so frustrated, this lasts for says! 

accessibility
bug
crashing
ea app functionality
ea app notifications
launching

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  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hey there, 

    Are you able to access the EA app settings before this message pops-up? If yes, you can try clearing the EA app's cache: 

    1. Go to the EA app’s menu.
      • On Windows, select the three dashes in the far-left corner of the EA app.
      • On macOS, click Help at the top of the screen, then choose App Recovery.
    2. Scroll to Help.
    3. Click App recovery.
    4. Select Clear cache.

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