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keykay1432's avatar
keykay1432
Seasoned Newcomer
2 months ago
Solved

EA App not working Windows 11

I have restarted my computer, restarted and uninstalled the EA app. I keep getting messages that say background crashed, try restarting and that doesn’t work. I did a clean reboot and I cleared EA cache.  It says update not available leave in 4 seconds and it counts down. Not sure what to do. 

  • Hi there, 

    You can try using CCleaner to clear out issues and errors. It will also have an option to uninstall the EA app and its temporary files.

    Once you've uninstalled the app, please redownload the installer from https://www.ea.com/ea-app and run the installer as admin.

    Let us know if you have any questions.

     

    While we suggest using CCleaner, EA does not provide user support for this program–use it at your own risk. Please follow any installation guides straight from CCleaner when installing and performing program set-up. You can find help on CCleaner’s support page.

    EA does not benefit in any way, monetarily or otherwise, from the promotion of this program.

3 Replies

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi there, 

    You can try using CCleaner to clear out issues and errors. It will also have an option to uninstall the EA app and its temporary files.

    Once you've uninstalled the app, please redownload the installer from https://www.ea.com/ea-app and run the installer as admin.

    Let us know if you have any questions.

     

    While we suggest using CCleaner, EA does not provide user support for this program–use it at your own risk. Please follow any installation guides straight from CCleaner when installing and performing program set-up. You can find help on CCleaner’s support page.

    EA does not benefit in any way, monetarily or otherwise, from the promotion of this program.

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