The EA app opens to a blank screen, and most of the menu options don't work. After about 5-10 minutes of inactivity, the app says it's unable to connect to the server and needs to restart. Restarting the app, either by the menu button or via the restart prompt, closes the app but does not reopen it. I have attached a screenshot of the app when it opens. I have tried uninstalling and reinstalling the EA app twice. I have tried restarting my PC. I have tried launching the app with only the app running, as well as it being run as administrator. I have spent close to, if not more than $1,000 on the Sims franchise alone. Please help me fix this issue.

@EA_Barry Or the EA company could produce a proper working launcher like Epic or Steam. Yet this company is incompetent to do that or make a game that isnt a money grab or full of issues day one. You listed six things to do to try and resolve the issue just so the person can play a game. This company is truly a disappointment not just to gamers but the industry as a whole.

fr, every time I play the sims I either have to update or do an hour of troubleshooting to get it to actually run, usually both. i can barely even enjoy gameplay anymore

this doesnt work man i still have the same issue

One helper from EA told me to get a new computer…. But why?? after a lot of Google is finally found out that I had to update my DirectX on my pc. Now the EA as launched and I can login -

1. Find the local where EA App is installed (right click an open file location).2. Find EADesktop.exe in the same folder.3. Right click EADesktop.exe and go to properties.4. Go to compatibility and uncheck the box "run as administrator".5. Apply and close.Run EA App and be happy :-)

ea app opens to blank screen | EA Forums

22 Replies

EA_Barry
Community Manager
3 years ago
@CosmiccCreaturee

Try the following steps:

Run System File Checker to help ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833

Perform a clean boot before starting: http://support.microsoft.com/kb/929135 or http://help.ea.com/en/article/how-to-clean-boot-your-pc/

Clear the EA app cache: https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/

Turn off the EA app overlay via the three bar menu at top left, Settings, Application, In-game overlay

Turn of any other overlay you may be using

Temporarily disable your antivirus software

Thanks.
ryguy03833
3 years ago
@EA_Barry Or the EA company could produce a proper working launcher like Epic or Steam. Yet this company is incompetent to do that or make a game that isnt a money grab or full of issues day one. You listed six things to do to try and resolve the issue just so the person can play a game. This company is truly a disappointment not just to gamers but the industry as a whole.
DoctorScience
2 years ago
fr, every time I play the sims I either have to update or do an hour of troubleshooting to get it to actually run, usually both. i can barely even enjoy gameplay anymore
paperjetpaea
2 years ago
this doesnt work man i still have the same issue
Mariakokm
2 years ago
One helper from EA told me to get a new computer…. But why??
after a lot of Google is finally found out that I had to update my DirectX on my pc. Now the EA as launched and I can login -
haggisofdebt
2 years ago
I have the most up to date direct X and still happens. I just reformatted my pc and updated everything. Still same problem.

Cant we just go back to origin? It was terrible also but atleast it worked sometimes!
turkywurk
2 years ago
Doing the same for me, gone through all the fixes in the fixed thread. Still showing blank screen. Running on Windows 11 on my PC, tested on my laptop which is running Windows 10 and works fine
Halfmast45
2 years ago
I had the same problem. I am on windows 10. I clicked on the menu(3 lines in the upper left corner) then clicked view, then clicked reload page and it is running fine now
ninopikachu91
2 years ago
Hoping your app has begun to work for you because that is a long time to go without your games. I use a software called driver reviver(its free). It will scan all of your drivers and update them for you(you update them individually in free version and if you buy it, it updates all drivers at once). It immediately fixed the black screen issue for me after updating a few outdated items. I don't know if this will work for everyone as from what I've read, ea app is pretty fragile... which definitely tracks lol Anyway, if this doesn't help, I'm sorry... but I'm hoping it does!!
DarthContinent2
2 years ago
Know what got me around this? I simply had to sign on to my EA account via web, because it wanted me to verify my credentials, agree to updated terms, provide a confirmation code, etc.
EA app itself didn't bother to inform me of these critical needs despite a reboot and redownload / repair, I just happened to find out I had to do so once I successfully logged into the forum, here. So far, back to "normal", but what a stunted normality it is.
#UXdesign #usability #FAIL