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zdhprlq3u8rc's avatar
zdhprlq3u8rc
New Novice
5 days ago

EA APP WONT LET ME LOGIN FROM EPIC GAMES

Hi! 4 Years ago I purchased Battlefield 2042 from "EPIC GAMES" and it let me play the game for hours. 
However, it came a time that i wasnt able to play because of work. Fast forward, last year I tried logging in to my Battlefield 2042 account in EA APP. Lo and behold, My Epic Games BF2042 would redirect me to EA APP saying my account was connected to an email in EA APP that i dont recognize. EPIC says report the issue with EA but both platform won't help me. There is no other way for self service in the website.

Here's a screenshot of the account in EA APP

6 Replies

  • zdhprlq3u8rc's avatar
    zdhprlq3u8rc
    New Novice
    5 days ago

    I did try creating a new case on the link yesterday but there was no email sent to me.

  • zdhprlq3u8rc's avatar
    zdhprlq3u8rc
    New Novice
    5 days ago

    It was the same email I used in Epic Games however I am not sure how I was hacked because I haven't click any phishing link . I tried logging in to the email I used in EA and It was like a new account no links to any platform.

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    5 days ago

    Hey zdhprlq3u8rc​,

    If you don't recognize this email, it may be the case that someone else gained access to your EA account while you were away. If you haven't already, please be sure to go through as many of these security steps as possible just to make sure everything is secure.

    After that you'll need to get in touch with our support team to help recover the account itself. As they'll need to discuss private account details, that is not something we can assist with here on the forums.

    You can create a new case here and select Game Support > EA Account > I need help with my hacked account or I need help logging in to my EA Account so the support team can assist with the actual account recovery. 

  • Hello there zdhprlq3u8rc​ . If you bought the game on EPIC, you must have been asked to make an EA account. Do you remember what email you used? Have you tried logging in to the account with the email you used when you made the EA-account?

  • BTW, I tried logging in to EA Website and check account linked or unlinked tab. It does not show any of epic games connection or linking. I have already given up on this on EPIC games side. There is no useful customer service that I will be able to call and chats. They just would not help 

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