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Gwendolynn12's avatar
Gwendolynn12
Rising Novice
4 months ago
Solved

EA app wont open

Hi! every time i try to open the ea app i get met with an error saying, "The procedure entry point SSL_CTX_set_keylog_callback could not be located in the dynamic link library" and i tried re downloading the app but it had the same error, my steam and epic accounts are linked to the ea app so i tried opening my game (sims4) through there too and i had the same error. The shortcut on my desktop also wont work. i had to close the app today for school purposes so if that couldve done something? i usually dont close the app. Thank you!

3 Replies

  • wait i restarted my computer and its fine now!! and the game runs!

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    4 months ago

    Great to hear that the problem was fixed! Thanks for letting us know. 👍

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