Forum Discussion

RainbowSpeedy's avatar
RainbowSpeedy
4 years ago
Solved

EA Desktop App installer breaks Origin's The Sims 4 installation

Summary: The Sims 4 will not recognize any expansion packs anymore, if the game was installed via Origin and new expansion packs were activated and installed via the EA Desktop App.

Steps to reproduce:

1. Install The Sims 4 via Origin.

2. Start the game, all bought expansion packs are available and playable. Close the game again.

3. Activate a new expansion pack in the EA Desktop App.

4. Install the new expansion pack via the EA Desktop App.

5. Start the game. All bought expansion packs are labled as "owned", but not available ingame.

Running the game repair via Origin or the EA Desktop App does not fix the problem.

bug
mac
pc
  • RainbowSpeedy's avatar
    RainbowSpeedy
    4 years ago

    The last game update fixed the problem with the DLCs not being found by the game.

    I can now load my game saves again without any error message.

16 Replies

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey @RainbowSpeedy is DLC you purchased or redeemed on the EA App not showing up in Origin?

    As the EA App is in beta you can run into issues like this but generally using Origin  should fix any issues you are seeing. 

    Darko

  • RainbowSpeedy's avatar
    RainbowSpeedy
    4 years ago

    Hi @EA_Darko 

    everything is showing up in Origin as purchased/redeemed.

    However, starting The Sims 4 or repairing the game via Origin does not help.

    Sidenote: There have been problems in the past because of my XBox Game Pass. The Sims 4 Deluxe Upgrade Pack is only available in the EA App, as Origin doesn't recognize the EA Play membership included with the XBox Game Pass. Maybe there is a connection between those problems?

  • RainbowSpeedy's avatar
    RainbowSpeedy
    4 years ago

    Only the Deluxe version stuff (animal hats, tiki bar etc.) is coming through the XBox Game Pass membership.

    Any other expansion packs are purchased/redeemed regularly and marked as "owned"/"purchased". @EA_Darko 

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Any DLC you have through Game Pass will not work on Origin @RainbowSpeedy. 

    Only packs you own can be used on both the EA App and Origin.


    Darko

  • RainbowSpeedy's avatar
    RainbowSpeedy
    4 years ago

    Thanks for the advice @EA_Darko 

    I would like to play any other of the 15 purchased DLCs tho, as none of them are currently recognized by the game.

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Is that in Origin @RainbowSpeedy where they are not recognised?

    Have you ensured that the Origin account that you are logged into is the same one that you are logged in to on the EA App?

    Darko

  • RainbowSpeedy's avatar
    RainbowSpeedy
    4 years ago

    Correct, @EA_Darko I'm starting the game via Origin.

    The DLCs are marked as purchased in Origin.

    The DLCs are marked as purchased in the The Sims 4 home screen.

    When I click on "continue" on the home screen the error message "you have to purchase 15 DLCs to load this savegame" pops up.

    It's the savegame I always use. And when I click on "purchase now" another message pops up with "you're already owning this DLC".

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey @RainbowSpeedy do you have custom content or mods Running?

    I'll move your thread to the Origin forums.

    Darko

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