Product: EA DesktopPlatform:PCError Report ID (learn how to create an Error Report ID in the sticky post) EC:10005Which client functionality are you experiencing this bug with? Other (Please Describe)Please describe Cannot login to client at allWhen did this happen? (dd.mm.yy hh:mm) 04/06/21 - all daySummarize your bug EC:10005 error occurs every single time i try to login, so i cannot play anything related to the EA Play service. How often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? Login to the client > you found the bugWhat happens when the bug occurs? Error message pops up and i can't do anything elseWhat do you expect to see? The client actually work as described rather than locking me out of any and all content i've paid for. ....

3/25/2022 and still people are having this issue

This is a completely unacceptable bug, you are literally preventing me from using services i have paid for. This needs fixed as apriority.

Also, how absurd is the idea of a clean install of windows?! That isn't even a remotely viable suggestion, it's laughable to even suggest such a thing. Fix your launcher, this is your problem and nothing to do with me.

This error has started happening for me as well. Why is there no clear solution to this error?

None of that fixes the issue at all. I also shouldn't have to make my computer vulnerable to launch a game client, that's an unacceptable requirement for any platform to ask its end user.

EC:10005 Login Bug - CANNOT LOGIN AT ALL

28 Replies

bradalee21
4 years ago
This is a completely unacceptable bug, you are literally preventing me from using services i have paid for. This needs fixed as apriority.
anilca7
4 years ago
@bradalee21 Is your issue resolved? if yes, how?
bradalee21
4 years ago
It is not resolved at all. I have not been able to login even once.
This client is an absolute joke, i could code a better one myself in a day, never mind a company the size of EA putting out a clearly not fit for purpose piece of trash, then having the gall to make it required to play games via Gamepass.
Is this just never going to work, because if not this is theft by EA.
EA_Jason
EA SPORTS FC™ Team
4 years ago
Hi @bradalee21,

I've seen this error message happen when you're not able to connect at all.

Have you tried turning off your proxies, VPN, firewall and anti-virus temporarily to see if that fixes it?
bradalee21
4 years ago
None of that fixes the issue at all. I also shouldn't have to make my computer vulnerable to launch a game client, that's an unacceptable requirement for any platform to ask its end user.
EA_Jason
EA SPORTS FC™ Team
4 years ago
I could be that third party software is interfering with logging in and that's why I want to check it, that way we can determine the source of the issue @bradalee21.

If you have tried what I suggested and it didn't work, then please try a Clean Boot of Windows and only start up EA Desktop, make sure that no other programs are launched.
jtormo
4 years ago
@EA_Jason Same problem here, no solution with clean boot
C000000P
4 years ago
Same, ive been having the same problem the last couple days, i have tried reinstalling the app and even just fresh installed windows and still not able to log in
bradalee21
4 years ago
Nothing works man, the launcher is terribly coded and in no way ready to be a retail product. Can you just get this fixed as a priority bug because this is preventing me from playing games i have paid for, it's absolutely pathetic and borderline criminal.
bradalee21
4 years ago
Also, how absurd is the idea of a clean install of windows?! That isn't even a remotely viable suggestion, it's laughable to even suggest such a thing. Fix your launcher, this is your problem and nothing to do with me.