Community Manager[FIXED] "The app crashed unexpectedly" error in EA app since Feb. 7, 2024
Thank you for reaching out and letting us know about this frustrating issue. We truly understand how frustrating it can be when things aren't working as they should.
Please know that our teams are fully committed to resolving this problem as quickly as possible. We're currently putting all our efforts into finding a solution.
Workarounds:
For a potential workaround to play The Sims 4 or other games that support Offline Mode, follow these steps: link.
Additional information - No longer being collected at the moment:
If you're still experiencing crashes even after clearing the EA app cache (if possible), please share the following requested data with us where possible:
REQUESTED DATA - UPDATED VERSION:
Your EA ID/Username:
Timestamp when the issue first occurred (date/time):
When does the error occur (opening the EA app, starting a game via the EA app, Steam, Epic, or during gameplay?):
What is the current version of your EA app (check here on how to see this):
*Edit: if you can't open the client, you can't check this. That's okay!
Please share an EA app Error Reporter ID here in the thread:
Please share the most recent EA app logs and attach them to your post (check here on how to do this):
Many thanks in advance!
- RESOLVED - Post Marked as Solution for Visibility
UPDATE: If you continue to experience this error after the fix for this instance of the error went live on Feb. 17, 2024, please report it in this thread. Thank you.
Hello all,
It seems that recent discussions related to this issue in this thread are not about the original problem this thread was opened for. As the original issue has now been resolved, we will be locking this thread.
Should you encounter any problems with the EA app, kindly report them in the Bug Reports & Technical Issues board. Please provide as much detail as possible about the issue you are facing.
Thank you.
