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CaptHowdy126's avatar
CaptHowdy126
Newcomer
21 days ago

games missing from ea app library after clearning cache.

i haven't played in a good while, the last time was when it was origin an now when i try to play something most of the games i want to play are missing from my library. i cleared the cache an this helped get back a bunch of my battlefield games but titanfall 2 and im not even sure is missing from my library. nothing ive tried has brought them back. im not even sure what all is missing since its been so long. i have to dig through storage to find some old stuff to confirm what i did have an whats missing now but at moment titanfall 2 is the main game i was wanting to play again, anyone have any idea how to get them back. i assume if i contact ea about it i'll have to have proof but im not sure how im going to pull that off cause after a point i stopped buying hard copies of the games so at this point im avoiding buying battlefield 6 from ea app cause this has never been an issue for me on steam. i have over 1500 games on steam and my origin library was large too but hard to say at this point what all games i should have on. i know what i got on steam cause i have access to my payment history but ive not found anything like this through the ea app and cant find the origin install to check it if it would even be able to connect to anything if i did.

1 Reply

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    11 days ago

    Hi there, the EA Help team should be able to assist you with that. Regarding your question about finding the invoices for your purchases through Origin, they will still show up in your EA app transaction history. If they're not currently showing in there, you might have purchased them in a different account in the past. If that's the case, you can also search for Origin invoices in your email, and with the invoice number, the EA Help team will also be able to locate your purchase. I hope this helps. 

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