Community Manager
Today, October 10, I discovered that I can no longer access EA services (in my case, on PS5, the game FC 25). After doing a quick research, I realized I’m not the only one with this issue. Several of my friends are facing the same problem. We all have different internet providers. However, when I use mobile internet or a VPN, the problem disappears.
Dear EA, the hero city of Zaporizhzhia is NOT under Russian occupation, and it NEVER has been. Please, be so kind as to restore the ability for residents of Zaporizhzhia to continue using your products. The situation is truly outrageous — it turns out we’re suffering restrictions and consequences along with, and instead of, those who are killing us with rockets every day?
Same problem.
Hello EA Support,
I’m writing to report a regional access issue to EA services in Zaporizhzhia, Ukraine.
Starting around early October 2025, many players in my city (including myself and others I know) can no longer log into the EA App or any EA games such as Apex Legends.
The error message says: “Your request cannot be completed. Service limitations apply.”
Before this, everything worked perfectly for years.
We are all legitimate players from Ukraine, but it seems that our region (Zaporizhzhia, right bank) might have been mistakenly restricted.
Meanwhile, players from other regions, including Belarus and Russia, are still able to access EA services, which seems unfair and likely unintentional.
Could you please check if our region was mistakenly flagged or restricted?
We would really appreciate it if you could forward this issue to the responsible technical team for investigation.
Many players here love EA games and want to continue playing them legally.
Thank you for your time and understanding.
