Overcharged, but not getting help?
I have been trying to be respectful and understanding, but EA has stolen $162.20 from me and has essentially refused to help me. I made a post not too long ago about being triple charged. I use EAHelp and get told, "Upon confirming with our team, it appears that we also received the same issue with other players who are having multiple charges." and "Let me inform you that this is a known issue and our team is working on it to resolve it." I had that conversation on May 23rd.
I asked if I could dispute the overcharges with my bank and if it could get my account banned? I was told, "Since this is not your fault and this is on us, our team is already aware and rest assured that your EA account will not get banned." I disputed the overcharges with my bank because I have been put into the negatives because of them. I have to literally fight with my bank just to contact EA about the overcharges, and then on May 30th I get this.
So, I hop over to EAHelp once more.
"I will help you with this, I want to inform you that the active issue where multiple purchases were made is now resolved and out team is actively working to help those that were impacted."
"From our end we are unable to see those duplicate charges on our account, this is directly being handled by the EA developers team and it will be fixed for you as well in coming days."
"Do not worry this issue has been addressed and it will be fixed for all the impacted players very soon."
"The issue was resolved on 27th may by the team now they are fixing it for the impacted players so you will be contacted soon via email or EA app notification."
"If you have requested the charge back then the bank will take care of the charges now it will not be handled by EA"
Hi, impacted player here. Still haven't received back any money. Why has it taken almost two weeks to either give me back my **bleep** money, or at least pay me back for what you overcharged me for?? [Edit - EA_Barry]
