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Buttermychickenn
Rising Rookie
2 months ago

***POTENTIAL FIX FOR EA APP PREPARING TO LAUNCH***

I've just gotten off live support for the second time and the advisor has given me this recommendation, I can confirm that it has solved my issue and I am able to launch the game as normal. Solution below. 

For people using EA app try this - Create a new admin user for windows and launch EA app (your games and EA App should still be installed depending on which drive you installed them on) - your game should launch and play as normal. Once this is done you can go back to your main account and launch from there. It may ask you to choose a save point (Be it local or cloud save) I *don't* think it matters which BUT I did click local save because people are having issues with one drive. After this the game should launch fine. If it doesn't you may need to contact EA support. 

 

 

bug
crashing
ea app functionality
game stability
installation
loading times
pc
technical issues

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I've just gotten off live support for the second time and the advisor has given me this recommendation, I can confirm that it has solved my issue and I am able to launch the game as normal. Solution below. 

For people using EA app try this - Create a new admin user for windows and launch EA app (your games and EA App should still be installed depending on which drive you installed them on) - your game should launch and play as normal. Once this is done you can go back to your main account and launch from there. It may ask you to choose a save point (Be it local or cloud save) I *don't* think it matters which BUT I did click local save because people are having issues with one drive. After this the game should launch fine. If it doesn't you may need to contact EA support. 

 

 

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I've just gotten off live support for the second time and the advisor has given me this recommendation, I can confirm that it has solved my issue and I am able to launch the game as normal. Solution below. 

For people using EA app try this - Create a new admin user for windows and launch EA app (your games and EA App should still be installed depending on which drive you installed them on) - your game should launch and play as normal. Once this is done you can go back to your main account and launch from there. It may ask you to choose a save point (Be it local or cloud save) I *don't* think it matters which BUT I did click local save because people are having issues with one drive. After this the game should launch fine. If it doesn't you may need to contact EA support. 

 

 

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***POTENTIAL FIX FOR EA APP PREPARING TO LAUNCH***","moderationData":{"__ref":"ModerationData:moderation_data:12032924"},"body":"

Buttermychickenn Thanks for taking your time and sharing the steps that resolved this problem for you! 

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Still unresolved,  finally says \"the computer is not connected to internet\" but that's not the case. Internet is fine, they ask you to log in and then the abovementioned. 

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EA_cuervoThanks! Appreciate it. 

madaraDuchiha12Im unsure how else to help, sorry!

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