Questions and Confusion about the EA app

I have been on the Legacy forums for quite some time now. But everything is really starting to get confusing: 

Please answer only if you are going to take this seriously please because my head is swimming from information overload.

Please verify that each statement is currently true or false.

• After a patch of 4, the EA app no longer works?

• You can't install the EA app to anywhere but C: but the games can be stored elsewhere? Because I need to install it elsewhere no matter if EA recommends it or not. They apparently don't think about people that have obligations who can't game on C: because C: is being used for work.

• Should we still be trying to buy games from the app and not the web page? I am very confused about this. I am worried that I have to buy them from the app and if I try to buy from the website, it won't be seen by the EA app and I will have wasted $75 because I have DLC to catch up to after illness. That is if they care about taking my money. LOL <snort>
• Have they been kind enough (maybe EA woke up this morning and decided to be kind to their player base overnight) to give us an ETA on a fix because everything hinges on the app, if you don't use Steam and you can't have the game in two places so I am NOT using Steam for this issue.

I just can't stop shaking my head and sighing from frustration. I have no idea what's true and what's not in these forums anymore. I'd like to thank puzzlezaddict and the rest of the Heroes who are very nice and understanding about our issues and frustration.

If the EA app is malfunctioning, we are going backwards, EA. Let's all help each other move forward with these issues and not backwards. At least we can be the opposite of what a mess this is, understanding instead of chaos and rushing through things. 

If the app doesn't work why bother wanting to play, because you can't. Unless there is some secret way which I am not aware of. If you know anything (factual) please let me know because I truly feel like we are giving them money for nothing at this point and it literally makes me sad.

P.S. Marking something as Solved for Visibility is a big part of the confusion. People are frustrated and they might be excited that there is a solution and then they see "Marked Solved for Visibility" they will be even more frustrated and give up trying to fix things or help someone else with their issue. Solves should be Solves, make a Visibility category/label and that will help clear up confusion.

Kindly answer my questions and I will try to help answer yours and then we can all get one step closer to playing the games we love.  Have a wonderful day.