Re: EA App won't add games to My Collection or let me download

These are games which are EA Play Pro games.

I have an EA Play Pro membership and can play them on Origin no problem, but can't add them to collection in EA App or download them.

I can play purchased games, but not EA Play Pro games.

So can no longer play F1 or BF and other games due to this issue.

I have reported it and raised support tickets loads of times over the past year and never been given a solution.

Do you have any update on this?

As currently can't play any games due to stupid Origin no longer letting me use it.

Why have EA chosen to replace Origin with a piece of software that is so buggy and doesn't even let people play their games.

Hi @bsmaff Apologies for the delayed response, Can we try going through the below steps then reload the EA App client and search for the game you want to play and check if you have a download or manage option instead of being asked to purchase it? 

• EA App's Cache (Top Left Menu > Help > App Recovery) 
• Run the System File Checker tool then Check for Windows and GPU updates  
• Check for other applications that may be limiting EA App or Game performance

I have tried all this.

It does not work.

Have even tried installing the EA App on 3 different machines with the same issue.

I can no longer access half my games.

As stated this has been done.

I have been contacting EA over the past year, stating that I am unable to access the majority of games on the EA App, and that the issue appears to be EA Play Pro games and adding them to my collection in order to allow me to download them.

It is not just me with this issue, as several people on the EvoWeb forum have been experiencing the same issues.

But now the Origin app has been retired, I can no longer play the majority of the games I play most and there is no way to download them.

I have been contacting EA Support about this issue ever since the EA App went live, but now this has gone from an inconvenience to a massive issue.

HI @bsmaff Thanks for this information, I can pass this on to the team. If there are other people having this issue would it be possible to have them post their details as you did above? 

They have already reported to EA, and get the same s**t back like I do all the time.

We will pass it to the relevant team so they won't look at it or attempt to fix the issue, so just continue to pay us money every year with no chance to get a refund cos you can't play any of your games.

Yup, I have the same issue, Origin worked perfectly, but now on the EA app, I can't even add any game from the EA Play Pass to my collection. Idk how  but once I managed to add BF4 to my collection by spamming every single solution, the games in my collection are perfectly downloadable and playable, but when I try to add a new one, it just won't let me. I feel like I wasted money on a pass that doesn't even let me play games. I have previously sent a bug report. I am currently waiting for an update to fix it.

Do you have an update to this issue?

I am still unable to play game using the EA App.

The problem is with EA Play Pro games and not being able to add them to my collection in order to download - So this is now a month without being able to play any of the games which I have paid for.

Can you please provide an update to this, as many other people I know on different forums have all stated other issues with the EA App and EA Play Pro.

Origin worked perfectly, so I don't know why EA pulled the plug on it, when I have been having this issue with the EA App since Day 1.

HI @bsmaff We recently made some changes that should have clear a few different reports up, can you clear EA App's cache once more and check if this continues?

No nothing.

Still not working.

Is there anyway of getting Origin working again?

I would really appreciate getting my games which I paid for to actually work.

Any update on this as it has now been 2 weeks since your last response.

Is it possible to either have a refund or just a CD Key so I can play F1 again, as although sometimes play BF2042, that isn't that important as it is pretty rubbish and buggy.

I have also been having this issue for at least a year now. I just did a fresh reset of my PC, so I had to reinstall all applications I wanted to use. EA App is one of the apps I wanted to use, but I cannot download my games. Before I did the reset, I was always able to go back to Origin to download what I needed, but now that that is not an option I cannot download anything. I'm paying EA to have an application on my PC that allows me to browse a library, but not actually play any games.

Why can this type of issue exist and for so long? Also, anytime I try to do the app recovery it crashes. I send in reports every time, but it's literally never once allowed me to actually do the recovery and clear the cache. It crashes 100% of the time.

This is ridiculous.

Any update yet?

I was going to do a charge back on my CC but it has been over the permitted time, which goes to show how long I haven't been able to play games.

However for some reason luckily for me Origin is now working again, so uninstalled the really bad EA App.

Would still rather have a solution though as to why I am not allowed to download games on the EA App.

I was able to find a link to download Origin, so I installed it on my PC as well. It installed, I launched it after closing the new EA app, and I was instantly able to download my games. I guess I will be using Origin again for as long as it works. It's incredibly frustrating that we as consumers have to download multiple launchers because the "new and improved" one literally will not let us play our games. 

It's also embarrassing that EA still can't get this resolved. I've never had such an issue with any of the other 100 launchers that exist out there from Steam to UPlay to GoG, etc.

Please let us know the link for Origin. will try reinstall see if that works.

EA just likes to outsource 'without asking' these issue to the community, so when someone more tech savvy than me and all of the EA team,has the same issue and spends hours and hours finding the fix, finds it and posts it as [SOLVED] .......... even after that EA still does nothing...

We Should just have all our games on STEAM, or whatever we want them on. EVERYONE wants there own unique * charging port that only works there brand named upside down * plug wall adapter!! FFS! your not APPLE Co

Is there any update to this?

Been about 3 months now without a solution and the really s**t EA App still doesn't allow me to download any games.

When is this issue going to be resolved?

Or can EA refund me for all the games I can no longer play?

Any update to this?

I am now forced to download the EA App now and have lost access to 90% of my games library.

Why did you stop Origin from working when there is massive bugs in the EA App?

You have ignored my request for well over a month now, and it has got to the stage where I can no longer play my games.

Can you please get back to me ASAP with an actual solution, or I will be contacting my bank and seeing if I can get my money back for all the games which no longer work, or filing a case with the small claims court.