Re: How to fix Error Code EC:10000 or EC:10500 in EA app?

@CDLGaming001 When you try to launch the other games what specifically is happening?

EXACTLY! Please tell me you found a fix. The only thing that semi worked for me was turning off the firewall. But I shouldn't have to do that to play a freaking game. 

Hey everyone.

There is a lot of good info here as this seems to be more network/permission based as from what is described and what did and did not work. Can we try the following steps and let me know if they work or do not work?

Connection Steps

• Check for other applications that may be limiting EA App or Game performance
• Connection and Advance Connection Guides
• Untick the options in LAN Settings (make sure nothing is checked under Proxy Server)
• Change DNS settings (You can use the public Google DNS primary: 8.8.8.8, secondary: 8.8.4.4)
• Change TCP/IP Settings
• Set up a Static IP
• Try a new Windows User Account, This changes any settings you have made for network and security
• Reset Windows Host File
• Change UAC Controls within Windows
• Try Safe Mode with Networking - you want to see if it is a firewall or antivirus blocking it.

Thanks to @SUPREMEE7  for these steps.

Change the public dns server address
1.hold windows key and press R to open run.
2.in the run dialog box type ncpa.cpl then click ok.
3.right click your network adapter and click properties.
4.select internet protocol version 4(tcp/ipv4) and click properties.
5.tick the use the following dns server address and infront of prefferred DNS server type 1.1.1.1
6. Infront of alternate dns server type 1.0.0.1
7. Click ok to save settings.
8. Restart your pc.

Nothing. It tries to launch the game throug Steam and the EA app opens and immediately closes. I try to launch the EA app on its own and the app is bugged. I get the yellow "this is taking longer than expected" banner at the top of the window and my Library page won't load at all. I don't use VPN, I'm not downloading anything in or out of the app, only other application I have open is Steam but it's not doing anything aside from trying to launch the game. EA games are the only ones that have this issue.

Hey everyone,

There are some updates being pushed through the EA App. With this one, can you make sure you run through the following real quick? Should only take a couple of minutes to do.

If you are using Steam, Repair any games you are launching here first.

EA App
EA App's Cache (Top Left Menu > Help > App Recovery)

If the game is in the EA App and not Steam, repair and update your game

Close the EA App

Close as many programs as you can that you have open on your PC. 

Delete Windows Temp Files

• Press the Windows key + R, go into the file explorer
• Type in %temp%, and hit Enter
• Delete everything it allows you to delete
• Reboot the PC

If you have no updates to the app(s) or games after this, try to launch the game(s) again.

This worked for me! Thank you Mysterious Stranger!

<3 Angie

I have the same issues when trying to login on a brand new install and in addition, when I tried using google to login via browser, then the app would just hang on the "finish logging in on browser screen..." for several minutes. Tried all of the fixes and nothing worked.

I finally got it working when I went into program files and opened the EALauncher.exe instead of EADesktop.exe and was able to actually get logged in and open the app and my games library. So maybe try using the launcher app instead of the desktop app I guess.

I JUST FIXED IT.

1. YOU NEED TO RUN EA APP UPDATER, IN THE EA FOLDER. ( ON WIN 10 CLICK ON WINDOWS SYMBOL IT WILL BRING THE LIST OF PROGRAMS AND OPEN EA FOLDER INSIDE IS THE UPDATER)

2. THEN SIGN IN.

This seems to have worked for me as well. +1, friend.

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@spidermann6767 wrote:

I JUST FIXED IT.

1. YOU NEED TO RUN EA APP UPDATER, IN THE EA FOLDER. ( ON WIN 10 CLICK ON WINDOWS SYMBOL IT WILL BRING THE LIST OF PROGRAMS AND OPEN EA FOLDER INSIDE IS THE UPDATER)

2. THEN SIGN IN.

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This is great. I'm happy to see that it is working for others as well.

Give this man a Cookie!

Worked for me after i did this. All my games show up now.

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@eckhart21 wrote:

Give this man a Cookie!

Worked for me after i did this. All my games show up now.

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Hey, super glad that you got this working, Can you list out the steps you took for me?

This worked for me. No idea why! Thanks! 

@Jotaerre3D Im sorry to hear that your speed was slowed down like that but the good news is that it is now working for you. I will add that to the notes for the team.

Most people are not IT experts please fix the app on your end.

Keeps saying Error Code: EC:10000

Won't even give me the opportunity to log in. Message keeps popping up over and over.  These PC games are getting annoying.  With all that you have to sign in to and load on your PC to play!!!!!!!! !!!!!!!!!!!!!!!!!!!  

Haven't played madden yet!!!!!

@larryd77 Hey as of this morning, are you still getting these errors?

Hello to all,

I am having the same issue with the error popping up every time I try to log in.

I tried everything that you guys suggested and more, but nothing worked.

I am not sure what to do anymore..... If fixing this issue is possible I'd love to know, because I'm losing hope honestly.

Thank you.