sims 3 help
is anyone even available at EA support rn???
Forum Discussion
10 Replies
EA_BarryCommunity Manager
If required, click the following link for help contacting an Advisor:
https://help.ea.com/help/faq/using-ea-help/
Thanks.
thanks i know how to use ea help, i've got 3 cases open.
i've sent 4 cases today on SEPARATE DEVICES. i just want to be able to play the dlc i bought A YEAR AGO that I have still not been able to access.
EA_CadeThe Sims Team
Hi @tulipcrusher,
Took a look through your cases with EA Help, can you confirm that you've checked the following areas to download your DLC?
After registering the CD key on https://store.thesims3.com/ navigate to Store > My Store Account > Purchase History and look for a download link.
Sometimes you can also find the download via the direct link for the DLC, like this one for Dragon Valley.yes i've looked everywhere, i've tried downloading it multiple times but it says i own it and when i use the code to register it (which i thought it would already be registered if i bought it through the ea app). and when i login on the sims 3 store, it says i have to buy it all over again.
- @EA_Cade just went to double check and it still gives me the same error. Redeem a Code
The code you entered has already been used. Please check the code entered and try again. If you continue to receive this error it may be that the code has already been applied. If you need further assistance, please go to Contact Us. @tulipcrusher Just to be clear (and since it's the weekend and you might not get a response from a community manager for a couple of days), when you sign into the Store and go to this page:
https://store.thesims3.com/dragonvalley.html?categoryId=12642
You see a Buy Now button, not a Download button? And if you open Store > My Store Account > Purchase History, does the purchase history load, and if so, is Dragon Valley there or not?
Finally, please click My Page and scroll down a bit, then look for your owned packs and worlds on the left. Let me know whether the Dragon Valley icon is lit up or grayed out.
Yes, whenever I go to my EA App it says I own it. However whenever I go to the Sims 3 Store, it says I do not own the Dragon Valley pack. It is even greyed out on my profile. And what’s also weird is that account is linked to my Origin/Ea.
Once I get home I can send the screenshots that I have saved. But yes, it is very frustrating considering it has been saying that for over a year.
Sorry I am on my phone, but this is my profile
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