Hi, I posted my general frustrations because I have tried filing two reports with EA about my issues and never received communication so wasn’t sure the feedback I would get here. I have read over the guidelines and gone through steps to repair the game and app and do a variety of things to solve the issue. I have a Dell PC that uses Windows/Microsoft with Intel based graphics. Nothing has changed with my pc and nothing I am aware of has changed with the game to where my computer will no longer support it
Community ManagerThanks for clarifying that. I completely understand where you’re coming from, especially if you’ve already filed reports and gone through most of the repair steps.
Since you mentioned you're on a Dell Windows PC with Intel graphics, and that nothing significant has changed on your end, one thing that could really help narrow this down is getting a bit more detail on exactly how the issue shows up.
When you try to launch The Sims 4, does the game window open at all, or does the EA app itself throw an error before the game even starts? If there's an error message, could you share exactly what it says, or even a screenshot if possible?
Also, do you happen to know roughly when this started? For example, was it after a specific EA app update, Windows update, or after installing or removing any other software? Sometimes even unrelated updates can cause unexpected issues.
This information can help us determine whether the issue is app-specific, a compatibility issue, or something else entirely.
I'm not sure if this is the same issue that they're facing, but I've found that I get the error code EC:105 every single time I launch The Sims 4. Granted, that's the only game I really play, so not sure if others would be impacted. I've tried all the steps to resolve this to no avail. I've also sent in an EA App Error Report about this. This has been going on for at least a month for me. I use a MacBook Air and my software is up to date. Hoping you can help!
I finally got to play last night after months of just giving up. I had all my mods deleted and saw that EA was working on the error. I was able to play for a few hours without fail and now this morning. The same thing. I open the game and it starts to load but half way through the loading screen it freezes and shuts off and brings up the error message: An error made the game fail to launch.
