Community ManagerThanks for clarifying that. I completely understand where you’re coming from, especially if you’ve already filed reports and gone through most of the repair steps.
Since you mentioned you're on a Dell Windows PC with Intel graphics, and that nothing significant has changed on your end, one thing that could really help narrow this down is getting a bit more detail on exactly how the issue shows up.
When you try to launch The Sims 4, does the game window open at all, or does the EA app itself throw an error before the game even starts? If there's an error message, could you share exactly what it says, or even a screenshot if possible?
Also, do you happen to know roughly when this started? For example, was it after a specific EA app update, Windows update, or after installing or removing any other software? Sometimes even unrelated updates can cause unexpected issues.
This information can help us determine whether the issue is app-specific, a compatibility issue, or something else entirely.
I'm not sure if this is the same issue that they're facing, but I've found that I get the error code EC:105 every single time I launch The Sims 4. Granted, that's the only game I really play, so not sure if others would be impacted. I've tried all the steps to resolve this to no avail. I've also sent in an EA App Error Report about this. This has been going on for at least a month for me. I use a MacBook Air and my software is up to date. Hoping you can help!
