started as a failure to launch

Started as a failure to launch, now after 4-5 EA advisors and all the things they have done on their end as well as all the things they have had me do on my end including a clean boot. I was getting a notification that I dont own the title, now i am getting a game ownership disabled or deleted message after being asked to uninstall and reinstall not only the EA app multiple times, clearing the cache, running as administrator, and then uninstalling the sims 4 game itself, to trying to download again to only get the ownership disabled or deleted, to be asked to uninstall again to have a corrupt file thats preventing the uninstall only to be told to do a repair on a game that isnt even downloaded. attaching screenshots of the mayhem in order .

fixed the last one, now i am back to game ownership disabled or deleted, and now they have sent another whatever to to whoever to fix the " bug" and I am probably out the money i have spent on 55 sims games and add ons.