Cannot Refund Dragon Age II via Refund Tool and No Support Available

Hello, I just purchased Dragon Age II: Ultimate Edition on the EA App and I would like to request a refund. However, it is simply unbelievable that your refund tool has been broken — my refund request keeps getting stuck on the final step and just keeps loading endlessly.

On top of that, the report form does not even list Dragon Age II as an option, so I had no choice but to select Dragon Age: Inquisition instead. After writing the entire request carefully, I was then told that customer service does not handle this issue.

I changed the issue category to “Purchase Problem” and submitted another case. The system showed me a page with a new case number and said that an advisor would contact me.
However, when I check the “My Cases” section in my EA account, there is no new case at all — only my older, already-closed cases appear.
So I’m not sure whether my new case was actually submitted.

I’ve already tried several different VPNs, and it still gets stuck on the submission step. Every other website and service works perfectly fine for me — it’s only your refund tool that doesn’t work.

The program won’t allow a refund, customer support is unreachable, the Dragon Age forums have no moderators responding, and the ticket I submitted doesn’t even appear in my case history, which means no one has contacted me to this day.

So what am I supposed to do to get my refund? How can I request a refund for a game that your system won’t allow me to select, and a refund tool that won’t even submit the request?

For reference: the actual game I need a refund for is Dragon Age II: Ultimate Edition, Order #1008226783083. I am fully eligible for a refund.

Please help me complete this refund. Thank you.