EA’s Customer Support is a Joke – Won’t Recover My Account or Even Unlink It!

I'm having the same issue. EA support called me a failure, closed my case, and I can't even use the support chat anymore. I figured it out, and I'm out over $1,000 in games that I own and can't play. There's no email or phone number to contact EA. It's ridiculous. 

Hey there, 

I'm sorry to hear you're having trouble regaining access to your account. Please note that you must be able to provide enough information to verify that you're the account owner before one of our Advisors can make any changes to your account. We take account security very seriously and these security steps are in place to help keep your account safe. 

Unfortunately, we're unable to assist you any further with account-related issues here in the EA Forums. However, I can try to point you in the right direction in order to recover your account. This article has instructions on how you can recover the account yourself: I can't log in to my EA Account. If you require any other assistance with your account, feel free to reach out to EA Help Support again. 

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vkbvnel24ykx How does one "I lost access to my old email"?

Account security/safety starts with the account holder. See points 1-5 below especially point 3. 

Account Safety

How to keep your account and hardware safe 101:

1. Use strong passwords for you game accounts. Keep track of your game account information (ownership) and to what other accounts they are connected to.
2. Use strong passwords for the associated E-mail account. Keep track of your E-mail accounts and what they are connected to.
3. Do not use e-mail accounts that you cannot fully control, like those provided to you through, schools, universities, workplace and or other organizations etc. If the Org. revokes your E-mail or you leave the school, switch workplace etc and no longer have access to that E-mail you will end up having issues you do not want or need.  
4. Do not share either of these passwords with others. Keep note of your passwords in a safe place.
5. Enable two factor identification for both the game and associated E-mail accounts.
6. Do not let others use your game account (Friends and family alike) because if they do something wrong on your account it is still your fault, nobody wants to have a sanction on their account because somebody else did or said something wrong.
7. Do not use internet café’s to access your account and play, you do not know what software is on the hardware there, you do not know if the hardware at the cafe has a hardware ban and this can affect your account in a negative way.
8. I would suggest only accessing your account with your own trusted hardware, gaming on another person’s hardware brings some of the same risks as above.
9. I would also suggest not letting others use your hardware in order to play with their account, because if they get a hardware ban on your hardware while using it, it can have a negative affect on your account.
10. Buying used hardware comes with risks as well. The hardware could have been banned and this is not an EA problem but a problem between the buyer and the seller. 
11. Play nice with others, in other words do not de-mean, harass or bully others in Chat or over voice coms, both can be reported and that can also have a negative effect on your account.
12. Use non-offensive user/gamer tag/club tags, if you get a warning about such change it, doing otherwise can lead to a negative effect on your account.
13. Play fair, boosting and teaming are cheating.
14. Play fair using cheating software or hardware is not fair and is really only cheating yourself.
15. Do not buy and or sell accounts, do you really know what has been done with the account? What cyber info are you giving up? What risk is there that the account is bunk. What is the risk to your hardware?
16. Re-read the Terms of Service agreement and the Terms of Sale agreement you agreed to play this game and adhere to it. https://www.ea.com/legal/user-agreement and https://www.ea.com/legal/terms-of-sale

About points 7, 8, and 9, I do know that not everyone can afford multiple hardware setups for the entire family and there is trust that has to be there, talking about the does and don’ts on the use of shared hardware should be done so everybody can enjoy what they do on the hardware and everyone can be safe.

If you believe you have been hacked take appropriate measures to secure your account and associated E-mail account https://help.ea.com/en-gb/help/account/secure-hacked-ea-account/

If you believe that a sanction (Suspension/Ban) placed on your account was by mistake you should reach out to the Terms of Service team https://help.ea.com/za/help/account/information-about-locked-or-banned-or-suspended-accounts/

Contacting EA help https://help.ea.com/help/faq/using-ea-help

Thanks for the completely useless copy-paste response. None of what you said applies to my situation.

    I didn’t get hacked.
    I didn’t break any rules.
    I didn’t lose access to my account due to negligence.

I simply lost access to my old email and EA refuses to let me update it or even unlink my account from Steam. If EA really cares about security, then why are they blocking me from recovering my own account while also refusing to unlink it? That makes zero sense.

Security isn’t an excuse for locking paying customers out of their own games with no way to recover access. If this account wasn’t mine, EA should have no problem unlinking it. But instead, they keep me stuck in a situation where I can neither use nor disconnect my account.

Stop defending a billion-dollar company that doesn’t care about its players. If you don’t have a real solution, don’t waste my time.