Email address on EA account no longer valid

Hi hairy_sallyVI​,

You wouldn't be able to transfer game data from your PS5 to Mac, since your game progress is linked to your PlayStation and The Sims 4 doesn't suppport cross platform progression.

As for your issue with the email address, you would need to reach back out to EA support and tell them that you no longer have access to the email address on your EA account. They can then try and verify you as the owner of the account through different means. 

Keep in mind that you will be asked for various information about your EA account so make sure you have as much information ready as possible. 

You can find some useful information on getting access to your EA account here.

Hi, thank you for being clear about game progression. As for EA support, I have spoken to a few advisors for the past few hours and have gotten no where. They say to open one of their games on my console and there should be pop up prompts to guide me through reseting my account details, except no prompts show up. Every single advisor said the same thing to me and apparently there ins't another way to gain full control over my EA account. It's so frustrating how useless the support section is. I've been trying to find a number to call so I can talk to an actual person without getting some automated bs copy and paste answers, but it doesn't seem to exist.