RECOVER ea acccout but i dont have the old email from when i was a kid

well why they cant try other ways ? like its not even a account iwth games , its not even a profile , the profile is the psn one , like its just the ability to play online . i have the account there. why cant you help my with more than just copy pasted stuff?

Hey Alafreezuki​ I understand that it is not an ideal situation, but our team follows an account verification process, and if you cannot verify ownership through it then I'm sorry to say but there would be nothing that we on the forums can do to change it.

All I can suggest is that you try to gain access to older email accounts and the like to see if you can use them to verify your account ownership.

Darko

i tried sveral times but google dosent offer support for normal user accounts . am i supposed to be locked out ?

Are you referring to gmail Alafreezuki​?

If so, you would need to speak with them about any issues with their support.

Darko

EA_Darko​  hey, it feels like you're not even reading the messages that Alafreezuki​  posts. Or you read and you don't really understand what exactly you just read. He already said that it's not possible for them to contact google/gmail support, because Google doesn't offer any support for PERSONAL accounts. Google only offers support for BUSINESS accounts. So, google CANT help them.

I have read their situation and let me give you a summary of things that DONT work, since you EA guys go around in circles:

1. they cannot pass your authentication process because it's a very old account
2. even if the account is old, they can still provide very personal information that only the account owner would have.
they can't provide exactly what you ask for (which, for your agents to ask for the exact calendar date when someone last opened a game, is outright stupid because it doesnt prove anything). Why would an IP address not be sufficient?
3. recovering the email address is NOT an option, as explained above
4. your AI bot is very poor, which also negatively affects your customer support abilities
5. your live agents are never prepared to actually help. They only copy-paste replies from your templates. Not having human intelligence input says a lot about you as a company.

Your problem is that you never manually do anything actually useful to your users and this is why people get frustrated. People pay good money to play on your platform and its never working how it's supposed to. For example, im trying to open the app on my PC and it crashes again and again, nothing i try works. I bought a game and i cant even play it because of how bad your platform is.
Do actually to actually help and quit posting your "empathy templates" as replies to users. You're not doing anything good. Put your mind to work, call your colleagues, ask a friend, i dont know. You're the "experts".