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Nextrone's avatar
Nextrone
Seasoned Rookie
5 months ago
Solved

Unlinking PSN to strangers EA account

The support team has been a joke, they keep using templates and not reading the situation. I have informed them that my PSN account is linked to a stranger/hackers account that i have no relation to....
account info
account linking
discussion
ea help
feedback
login issue
  • EA_Darko's avatar
    EA_Darko
    5 months ago

    Sorry to say Nextrone​ but if you are unable to verify account ownership then our team will not be able to assist you in making any changes to an account.

    If an account is linked then it means that someone with access to the email and password of the account linked them.

    Best thing I can suggest is to gather as much additional info related to the account as possible.

    Darko

Nextrone's avatar
Nextrone
Seasoned Rookie
5 months ago

Hi Darko,

There has been allot of complaints regarding this, I expect EA to take seriously, if there is allot of customers complaining.

EA should come with a fix for this. 

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    5 months ago

    Even if people are complaining Nextrone​ our team cannot take action on an account that you cannot verify.

    We take account security seriously and sorry to say but there may be cases where an account cannot be unlinked due to an inability to verify ownership and when this happens there is nothing we can do.

    Darko

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