Re: Error 887A0006 ImmortalsOfAveum_Win64_Shipping

These steps did not help, and I am still encountering the issue.  I have no overlclocks, the lastest freshly installled nvidia drivers, and I will crash with the same error whenever I try to get into a save game.

I'm playing several other AAA titles for hours on end without issue.  I was excited for this game.  Really unfortuante I can't get passed these crashes.

Hi @Wieguns 

Would it be possible to get a DxDiag?

My error is a little different, but can't get more than 5 mins of play without it crashing:

Fatal error: [File:Unknown] [Line: 868] CurrentQueue.Device->GetDevice()->GetDeviceRemovedReason() failed at D:\Jenkins\GAME-Ascendant-Hardening_Build\Engine\Source\Runtime\D3D12RHI\Private\D3D12Submission.cpp:910 with error 887A0006

DXDIAG attached.

Thanks for any help.

I get a crash after holding F on the hover vehicle and watching the loading screen. This happens every time and I've tried repairing and reinstalling the game multiple times.

LoginId:25c8cb054384b9aa8a5c6eaad44b020f
EpicAccountId:7c88206bbe9a4c1b853a3a9c33d42214

Fatal error: [File:Unknown] [Line: 868] CurrentQueue.Device->GetDevice()->GetDeviceRemovedReason() failed at D:\Jenkins\GAME-Ascendant-Hardening_Build\Engine\Source\Runtime\D3D12RHI\Private\D3D12Submission.cpp:910 with error 887A0006

ImmortalsOfAveum_Win64_Shipping
ImmortalsOfAveum_Win64_Shipping
ImmortalsOfAveum_Win64_Shipping
ImmortalsOfAveum_Win64_Shipping
ImmortalsOfAveum_Win64_Shipping
ImmortalsOfAveum_Win64_Shipping
ImmortalsOfAveum_Win64_Shipping
kernel32
ntdll

/hi @Stryker12602 

To check have you tried the following troubleshooting?

• EA App's Cache (Top Left Menu > Help > App Recovery) 
• Check Drivers, Default to High-Performance GPU: Troubleshooting Graphics issues 
• Check for other applications that may be limiting EA App or Game performance
• Run the System File Checker tool then Check for Windows and GPU updates  
• Install or Repair the VC++ files for your game (EA app)
• Restart your device in Clean Boot mode, then just try running the client and game

[Asking for Information]

Hey Everyone, 

Thanks for letting us know what you are running into with Immortals of Aveum, If you are still getting a crash message while playing and have not so far let us know the following information. 

• Platform (or client):
• EA ID (PSN ID/Gamertag):
• Are you getting an error message?
• Does this happen at a specific point when launching or playing IoA?
• How long are you playing until this happens?
• If possible, share a Screenshot or Clip...
• If on PC, please share a DxDiag and an EA app Error ID

We can use this information, to help make the team aware of the issue and to further investigate. 

Cheers!

@corycjm12 @Stryker12602 @rzayas28 @Wieguns 

@EA_Illium

Please see the below. Tried everything from clearing EA cache, disabling/enabling DLSS. Still crashes with error code 887A0006

Platform (or client): Epic Games
EA ID (PSN ID/Gamertag): NereusHixon
Are you getting an error message? Yes. Crashes with error code 887A0006
Does this happen at a specific point when launching or playing IoA? Its random, but recently started crashing during the first training fight
How long are you playing until this happens? Before it was 10 mins, now it happens instantaneously when in an action scene
If possible, share a Screenshot or Clip...
If on PC, please share a DxDiag and an EA app Error ID ? Error ID already provided above. DxDiag attached.

Hopefully you guys are able to provide a fix soon before my refund period is over.

• Platform (or client): PC
• EA ID (PSN ID/Gamertag): Stryker12602
• Are you getting an error message? just a UE5 crash report
• Does this happen at a specific point when launching or playing IoA? This happens every time after the loading screen after getting on the hovercraft during the Travel to Palathon part
• How long are you playing until this happens? N/A
• If possible, share a Screenshot or Clip... no screen shot, just sent to desktop
• If on PC, please share a DXDiag and an EA app

also tried all of the recommended stuff above like clearing cache, didn't help.

Same issues here, got the game today. Played the first level fine, albeit with a lot of stutter. From the 2nd level onwards (training) it's crashing constantly. It might last 2 minutes ingame, 30 seconds, or 10 minutes. I crashed 8 timesin the span of 30 minutes. Basically makes the game unplayable, gonna order a refund.

Fatal error: [File:Unknown] [Line: 868] CurrentQueue.Device->GetDevice()->GetDeviceRemovedReason() failed at D:\Jenkins\GAME-Ascendant-Hardening_Demo\Engine\Source\Runtime\D3D12RHI\Private\D3D12Submission.cpp:910 with error 887A0006

ImmortalsOfAveum_Win64_Shipping
ImmortalsOfAveum_Win64_Shipping
ImmortalsOfAveum_Win64_Shipping
ImmortalsOfAveum_Win64_Shipping
ImmortalsOfAveum_Win64_Shipping
ImmortalsOfAveum_Win64_Shipping
ImmortalsOfAveum_Win64_Shipping
kernel32
ntdll

EDIT: Upon further testing, it seems that this crash is related to using Frame Generation on Nvidia cards. I disabled it and I didn't experience a single crash since. Also, stutter seems to have been diminished as well.

Hey @Stryker12602 @NereusHixon 

Can you try disabling Frame Generation, as @Shirofune mentioned, and check if this continues?

Cheers, 

So far works without FG. But the game is stuttering very bad, worse than before.

You guys need to fix FG and the stutter now.

Dat Woyked!  Disabling Frame Generation FTW!  Looks good on my side...I'm old so my eyes can't tell the difference with or without FG and I'm running a RTX 4090, so still looks great!

Thank you!  Now I can get back to it!

Awesome game, btw!

This did not work for me. Tried disabling both Frame Generation and DLSS

I am not.  Runs like a champ now!

Yeah. stutter is still there, and I doubt that's fixable at all.

Every single time the game is loading assets, it stutters. When you're in the same zone without moving and fighting for like 10-15 seconds, it's fine.

The developers should definitively look at FG and fix it, the functionality is broken. And the stutters, well, Unreal Engine yada yada, they should also look at it, but as I said, I doubt its fixable.

Cool. Lmk if there's any response. Still experiencing this issue.

Wanted to drop a heads up. I recently updated my GPU drivers (ARC A770) and tried again and it appears to be working now. So this issue seems resolved from my end.