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Casfromthepast's avatar
Casfromthepast
Seasoned Newcomer
1 month ago

EA Play Pro Ending Leads to account suspension.

I have. Restarted PC / Router repaired and uninstalled / reinstalled the EA app and the game. I have even double-checked the anti-cheat and disabled every background service. The only thing that has changed in the past few days is my EA play status and I have seen multiple threads reporting this issue with no solution..

( https://forums.ea.com/discussions/f1-games-franchise-discussion-en/f1-22-account-suspended-after-moving-from-ea-play-pro-to-owned-standard-version/8424874

https://forums.ea.com/idea/f1-25-bug-reports-en/somehow-i-got-my-account-suspended/12327524

 https://forums.ea.com/discussions/f1-games-franchise-discussion-en/f1-22-pc-account-suspended-error-message-for-no-reason/8434869

 https://forums.ea.com/discussions/f1-games-franchise-discussion-en/came-from-ea-play-pro-bought-the-champions-bundle-account-suspended/8455726

https://forums.ea.com/idea/f1-25-bug-reports-en/f1-account-suspended/12392996)

The worst part is I understand this is "an appeals" issue but there is no place to make appeals for f125 on the EA support website. 

There has been 5 similar instances reported between f1-22 and f1-25

I'm honestly desperate for any help because I have not heard back from support at all.

I spent $100 on this game to play it with my friend and I can no longer do that in any capacity.

 

 

Any assistance in this matter would be greatly appreciated

 

 

discussion
feedback
pc

5 Replies

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Casfromthepast​ 

    We have a specific process for ban appeals. If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in the following link:

    How do I appeal a ban

    If you have already followed this process, then please allow more time for a response. Response times can vary and may be a week or more in some cases.

    Thanks.

  • Casfromthepast's avatar
    Casfromthepast
    Seasoned Newcomer
    1 month ago

    EA_Barry​ 
    As stated above there is nowhere in the appeals page to submit an appeal for F125 :) 

    And there is no penalties listed in my tracker.

    However, I have submitted one to the f124 appeals page.

    I’m still experiencing this issue and have heard no response.

     

    I’d really really like some assistance in this matter.

  • Casfromthepast's avatar
    Casfromthepast
    Seasoned Newcomer
    13 hours ago

    UPDATE: 1.11.25 After the initial issue when my payment didn't go through and I encountered issues I made sure to navigate to the website and cancel my subscription... A  few days later I was charged anyway and my subscription resumed.

    During this period I was no longer suspended.

    Instead of doing a charge back I once again. navigated to the EA website and cancelled my subscription.. 

    Today, my subscription has ended and of course. I'm now back to being suspended..

    I did receive a reply on my support ticket shortly after my last update but they just told me they saw no suspensions on my account.

    Which i already stated and they charged my card so I did not follow up...

    Hoping for some assistance &  to see somebody dig into this a little bit more as I spent a lot of money and time on the iconic edition and paid for the premium subscription service.

    I've encountered this bug twice! across two different computers and It can be recreated!

  • Cpayne32's avatar
    Cpayne32
    Hero+
    12 hours ago

    We have a specific process for ban appeals. If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in the following link:

    How do I appeal a ban

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